The University of South Africa runs one centralised toll free number and a long list of departmental mailboxes. Unisa publishes a specific instruction for email that determines whether you get a reply: put your student number in the subject line, and send your enquiry to one address only.
Official contact channels
- Centralised toll free number: 0800 00 1870
- General student enquiries: [email protected]
- Data enquiries: [email protected]
- myModule and Moodle support: [email protected]
- Examination enquiries: [email protected]
- Study information and re-admissions: [email protected]
- Assignment enquiries: [email protected]
What this organisation provides
Unisa is a distance education university, so most administration happens online through the corporate website and the myUnisa student portal at my.unisa.ac.za rather than at a counter. Assignment administration publishes its own telephone lines on 012 429 3710, 012 429 3958, 011 471 3170 and 011 471 2764. Examination administration for the College of Accounting Sciences publishes 012 429 2254, 012 429 4347 and 012 429 2700, along with dedicated mailboxes for aegrotat applications, examination admission, disabled candidates, international examinations, remarks and purchasing scripts. Each of the seven colleges and the College of Graduate Studies also publishes its own contact page.
Address and operating information
The Unisa Student Communication Centre operates from 08:00 to 19:00 Monday to Friday and from 08:00 to 14:00 on Saturdays, South African time. Unisa also lists regional centres, campus maps and addresses, and directions on its contact pages, so check the regional centre nearest to you before travelling. Note that 012 429 4150 appears on the contact page but is published as a fax number, not a telephone line.
Support and escalation routes
Follow Unisa two published email rules or your enquiry may be delayed or filtered: insert your student number in the subject line so it routes to an advisor, and send the enquiry to one address only, because duplicating it across mailboxes causes confusion about who must respond and can cause the message to be treated as spam. Unisa also states that students should only take enquiries to the Registrar and Deputy Registrar where the matter could not be resolved at other levels, so work through the departmental mailbox first. A complaint that the university does not resolve internally can be taken to the Council on Higher Education, and maladministration by a public institution can go to the Public Protector.
Sources
- Unisa contact us page: unisa.ac.za/sites/corporate/default/Contact-us
- Unisa student enquiries directory: unisa.ac.za/sites/corporate/default/Contact-us/Student-enquiries