Bash is the online shopping platform operated by The Foschini Group, selling across its retail brands from one site. It publishes no customer service telephone number: support runs through a mailbox and a ticket system, so plan on writing rather than calling.
Official contact channels
- Support email: [email protected]
- Send a request through the ticket form at help.bash.com
- Help topics and articles: help.bash.com
- Log a return: help.bash.com/support/solutions/articles/101000524298-log-a-return
What this organisation provides
Bash sells clothing, footwear, accessories, jewellery, beauty, sportswear, homeware and technology across the group brands in one basket. The site carries order tracking, a returns process, a store finder for the physical stores behind the brands, a gift card facility and a mobile app. It also links to paying a TFG Money account online, which is a separate account service from a Bash order.
Address and operating information
Bash is an online platform rather than a store with a public counter, so it publishes no trading address for customers. Its help centre runs on a separate subdomain at help.bash.com, where the contact route is labelled Send a request rather than Submit a ticket. Returns are handled through a specific log a return article rather than by emailing support directly, which is faster because the return has to be registered against the order.
Support and escalation routes
Use the returns route for anything to do with sending goods back, and the support mailbox or ticket form for orders, payments and delivery. Quote the order number, since the platform is operated by The Foschini Group across multiple brands and an order can contain items from more than one of them. If a complaint is not resolved, an online purchase is a consumer transaction under the Consumer Protection Act and the Electronic Communications and Transactions Act, so an unresolved dispute about a refund, a defective item or a delivery failure can be taken to the National Consumer Commission.
Sources
- Bash contact page: bash.com/help/contact-us
- Bash help centre and request form: help.bash.com