Experian Cape Town Contact Details

Experian South Africa does not have an office in Cape Town. Its Western Cape base is in Stellenbosch, about 50 km away, and because that office answers on an 021 Cape Town area code it is often assumed to be a Cape Town branch. The details below are the offices Experian itself lists on its South African contact page.

Local channels

• Nearest office to Cape Town, Stellenbosch: (021) 888 6000
• Business and general queries for any office: servicedesksouthafrica@experian.com
• Johannesburg head office: (011) 799 3400
• Experian says it replies to contact form submissions within two business days

Address

• Stellenbosch: Experian House, 3 Neutron Avenue, Techno Park, Stellenbosch
• Techno Park is on the southern edge of Stellenbosch, off the R44, roughly a 45 minute drive from central Cape Town
• There is no walk-in Experian office in the Cape Town CBD or the northern suburbs

Services at this location

• Experian lists Stellenbosch as a head office alongside Johannesburg, rather than as a sales-only site
• Consumer credit report requests are handled through the consumer route on the Experian South Africa website rather than at an office counter
• Business services include credit bureau data, decisioning and analytics, collections support and contactability services
• You do not need to visit an office to get your credit report. Under the National Credit Act you are entitled to one free credit report a year from each registered bureau

Parent organisation

• Experian South Africa is part of the global Experian group, and the South African site carries the Experian Information Solutions copyright notice
• Other South African offices: Johannesburg (head office), Ballyoaks Office Park, on (011) 799 3400, and Durban (sales office), Umhlanga Ridge, which Experian lists on the Johannesburg number
• Credit bureaux operating in South Africa are registered with and supervised by the National Credit Regulator, which handles disputes about credit bureau information on 0860 627 627

Sources

• Experian South Africa business contact page, for the Johannesburg, Stellenbosch and Durban office list, their telephone numbers and addresses, and the service desk mailbox
• Experian South Africa website footer, for the corporate identity of the South African operation