Wahl Bartmann is the chief executive of Fidelity Services Group. Neither he nor the company publishes a personal telephone number or mailbox for him, and none is reproduced here. If you are trying to reach the office of the chief executive, you do it through the company, and the routes below are what Fidelity itself publishes.
Fidelity Services Group contact details
- General: 086 12 12 999
- Email: [email protected]
- Head office: 104D Mimosa Street, Roodepoort, Gauteng, 1724
- Tenders: [email protected]
- Standard terms and conditions for any group company: [email protected]
There is also a contact form on the Fidelity site that asks for your province and the type of enquiry, including a business enquiry, a quote, a call back or a job. For a matter you want escalated to executive level, put it in writing to the general mailbox and say so explicitly; a letter to the head office address creates the paper record a phone call does not.
The 24/7 support and tip-off centre
Fidelity runs a support centre it describes as operating 24 hours a day, 365 days a year, for incidents, emergencies, suspicious persons and vehicles, tip-offs, licence plate recognition checks and vehicles of interest.
- SMS, WhatsApp or a please-call-me: 083 939 0300
- Telephone: 0860 649 291
- Email: [email protected]
This is the number to use for something happening now. The general line is a business switchboard and is the wrong place for an incident report.
Fidelity ADT alarm and account queries
- Inland: 086 12 12 401
- Coastal: 086 12 12 301
Fidelity publishes these two specifically for a faulty alarm or an account query, split by region rather than by subject. A billing dispute and a non-responding alarm go to the same number.
If you work for Fidelity
The group publishes an anonymous tip-off line for its own employees on 080 000 2222. It is separate from the customer-facing intelligence line, and it exists for reporting misconduct inside the company.
What the group actually is
Understanding the structure saves a transfer, because the divisions are separate operations. Fidelity states a staff complement of over 58 000 across more than 160 points of contact and depots in South Africa, running Fidelity Security Services in guarding, Fidelity ADT in retail and residential security, Fidelity Cash Solutions and CashMaster in cash management, plus cleaning services, SecureFire, SecureDrive vehicle tracking and specialised services. Name the division in your first sentence.
Complaints about a security service
Raise it with the division first and keep the reference. The private security industry is regulated by the Private Security Industry Regulatory Authority, PSiRA, which registers both companies and individual officers and takes complaints about conduct. You can check on the PSiRA register that a company or an officer is registered, and it is worth doing before signing any guarding contract.