Old Mutual Pretoria Contact Details

Old Mutual does not publish a phone number for any individual Pretoria branch. It publishes national service numbers, a branch locator that returns addresses and opening hours, and one region-specific mailbox that covers Pretoria. Those are set out below, all taken from Old Mutual’s own sites.

The Pretoria regional mailbox

• Old Mutual International regional service team for Pretoria, Polokwane and Mpumalanga: ominternationalpta@omwealth.co.za
• Old Mutual customer care, national: 0860 933 333
• International callers: +27 21 509 2765

The Pretoria mailbox is an Old Mutual International desk, so it is the right route for offshore investment and wealth matters routed through the Pretoria region. For an ordinary life policy, retirement annuity or unit trust, 0860 933 333 is the number.

Finding a branch address in Pretoria

Old Mutual runs a branch locator at oldmutual.co.za that returns the branch nearest a given address, together with its street address, opening hours and contact details, filtered by the kind of branch you need — client service, personal advice or finance. It is the only official list of Pretoria branch addresses; Old Mutual does not publish a static directory of them, and branch-level numbers circulating on third-party listing sites are not sourced from Old Mutual. Old Mutual Finance branch pages now redirect into the same locator.

Self-service before you queue

• WhatsApp: save 0860 933 333 to your phone, open WhatsApp on the Old Mutual contact and send Hi. Withdrawals, claims, tax certificates and beneficiary changes run through it.
• The Old Mutual App and the secure site handle applications, withdrawals, claims, document upload and download, and payment management.
• Unclaimed benefits can be checked against an ID number on the Old Mutual site without phoning.

Most of what people queue at a Pretoria branch for — a tax certificate, a change of beneficiary, a paid-up statement — is available on those channels the same day.

Other Old Mutual businesses

• Old Mutual Wealth: 0860 999 199, or +27 21 503 1997 from outside South Africa.
• OM Bank: 0860 OMBANK (0860 662 265), or the in-app chat.
• Old Mutual Rewards: 0860 700 800, weekdays 08:00 to 17:00, or rewards@oldmutual.com.

Complaints and fraud

Complaints are logged through the complaints page on oldmutual.co.za, using the green complaints button; that is the route Old Mutual itself directs customers to rather than a branch. Suspected fraud goes to Old Mutual Tip-offs Anonymous, free and around the clock, on 0800 222 117 or toahotline@tip-offs.com. If anyone contacts you claiming to be from a Pretoria branch and asks you to pay a fee or change the bank account a policy pays out to, treat it as fraud and check it on 0860 933 333, which you dial yourself.