SASS Contact Details

The South African Society of Stomates (SASS) office number is 066 261 0654, a mobile, and general email goes to info@sasstomates.org.za. SASS is a registered non-profit run by ostomates, for people living with a colostomy, ileostomy or urostomy and the families around them. Read from sasstomates.org.za on 7 September 2026.

SASS is a set of initials several South African organisations use, so start with which one this is. The one covered here is the patient society at sasstomates.org.za, based in Cape Town.

How to reach SASS

• E-mail: info@sasstomates.org.za
• Mobile: 066 261 0654. This is the only number the society publishes and there is no landline, so it is the number to use.
• Website contact form at sasstomates.org.za/contact-us, with a stated reply target of 24 working hours
• A WhatsApp support link sits in the site footer
• Based in Cape Town. No street address is published, which is normal for a volunteer-run body with no walk-in office.

What SASS is and is not

It is a patient organisation, not a clinic and not a supplier. Its stated purpose is to bridge the gap between the private and public sectors in ostomy care and to advocate for ostomates nationally, and it publishes a Charter of Ostomates Rights setting out what a patient is entitled to expect. Nobody there will prescribe, fit or dispense anything.

If your question is clinical, use the nurse finder first

The society runs a Find a Stoma Nurse directory, and for anything about a leaking appliance, skin around the stoma, a change in output or a new pouching system, a stoma nurse is the right first call rather than the society mailbox. The site also carries a Survival Guide and a knowledge base written for new ostomates, and an Ostomy Registry that patients can join.

If your question is about product supply

SASS lists the manufacturers active in South Africa, and for stock, sizing, samples or a discontinued product you go to them, not to the society. The names on its supplier pages are B. Braun, Coloplast, ConvaTec and Hollister. The society also runs a bursary fund, which is a separate application route from any product enquiry.

Frequently asked questions

What is the SASS office number?

The number to use is 066 261 0654. It is a mobile, and it is the only number the society publishes; there is no landline.

What is the SASS email address?

Write to info@sasstomates.org.za, or use the contact form at sasstomates.org.za/contact-us, which carries a stated reply target of 24 working hours.

Does SASS have a WhatsApp number?

The WhatsApp route the society offers is the support link in its site footer. Open it from sasstomates.org.za and the chat starts from there.

Where is SASS based?

Cape Town. No street address is published, which is normal for a volunteer-run body with no walk-in office.

Can SASS help with stoma products?

No. SASS is a patient organisation, not a supplier. For stock, sizing, samples or a discontinued product you go to the manufacturers it lists on its supplier pages: B. Braun, Coloplast, ConvaTec and Hollister.

Who do I contact about a leaking appliance or sore skin?

A stoma nurse, through the society’s Find a Stoma Nurse directory. Those are clinical questions, and a stoma nurse is the right first call rather than the society mailbox.

Sources

• South African Society of Stomates: sasstomates.org.za
• SASS contact page: sasstomates.org.za/contact-us