Banking & Finance · Contact details
Standard Bank Merchant Services Contact Details
Standard Bank’s card machine and payment acceptance business is called Merchant Solutions. It has a support line and mailbox, a WhatsApp chatbot for device problems, and a separate number for questions about fees. This page covers each, plus the device prices and fee rules Standard Bank publishes. Details were read from standardbank.co.za and its 2026 Merchant Solutions pricing brochure on 14 September 2026.
ContactDetails.co.za is independent and cannot access merchant profiles. For Standard Bank’s other lines, see Standard Bank contact details.
Official provider route
| What it is for | Contact |
|---|---|
| Merchant Solutions support | 0860 109 075, merchantsupport@standardbank.co.za |
| WhatsApp chatbot for device issues | 076 698 5121 |
| Questions about merchant fees | 086 100 1200, MPS@standardbank.co.za |
| SimplyBlu support (24/7 email) | simplyblu@standardbank.co.za |
| Report fraud | 0800 222 050 |
The fees line is open Monday to Friday 07:00 to 18:00, and weekends and public holidays 08:00 to 18:00. The WhatsApp chatbot handles device problems on AutoLink, AutoLane, AutoSwitch and PocketBiz terminals. Note that 0860 109 075 is also Standard Bank’s business banking number.
Product or service support
- Merchant Online is free and lets you view daily transactions and batches, download statements, order till slip rolls, apply for extra devices, send queries and reach the PCI DSS compliance portal.
- Merchant Console has its own support query form for its users.
- SimplyBlu is Standard Bank’s app-based card acceptance, free to download.
- Cashback at the point of sale is available to merchants.
Eligibility, account or policy requirements
Standard Bank’s 2026 pricing, effective 1 January 2026, says that commission fees are negotiable and depend on the business’s profile, and that standalone devices include communication, so no separate agreement with a data provider is needed. The administration and installation fee is no longer charged for new sign-ups. Devices bought outright cost R1 999 excluding VAT for the SimplyBLU Pro and R1 299 excluding VAT for the SimplyBLU Pocket, and the brochure lists a monthly minimum merchant fee of R399 excluding VAT on its terminal options.
Escalation route
- Log the issue with Merchant Solutions and keep the reference.
- If it is not resolved, contact Standard Bank’s complaints team on 0860 101 101 or complaint.resolutioncentre@standardbank.co.za.
- If the bank’s final response does not settle it, the pricing brochure names the National Financial Ombud Scheme: 0860 800 900 or info@nfosa.co.za.
Sources
- standardbank.co.za contact details, read 14 September 2026
- Standard Bank Merchant Solutions pricing brochure 2026