TFG Account Payment Contact Details

To set up a payment arrangement or change a debit order on a TFG Money account, contact TFG Customer Services at customerservices@tfg.co.za or on WhatsApp 0860 834 834; TFG’s help centre names both tasks as theirs. To pay by EFT, the account number for payment is FNB 55790008020, branch code 204109, with your 19-digit TFG Money number as the reference. We read help.bash.com and tfglimited.co.za on 16 September 2026.

ContactDetails.co.za is an independent directory. We are not TFG and cannot agree an arrangement, stop a debit order or see what you owe.

Official task/support route

What it is for	Contact
Payment arrangements, debit orders, changing your payment plan	customerservices@tfg.co.za, WhatsApp 0860 834 834
Account enquiries by phone	0860 037 755 (outside South Africa +27 21 938 7560)
Set up a debit order online	mandate.qlink.co.za/tfgdebitorder
Pay online by card or Instant EFT	bash.com/paynow
EFT from a South African bank	FNB Corporate Core Banking, Cape Town; branch code 204109; account name Foschini Retail Group (Pty) Ltd; account number 55790008020; reference: your 19-digit TFG Money account or card number
Written payment queries	payment@foschini.co.za

TFG publishes separate bank accounts for customers in neighbouring countries, each using your account number as the reference:

Country	Bank and account name	Account and branch
Lesotho	First National Bank Lesotho, Foschini (Lesotho) (Pty) Ltd	63117450097, branch 280061
Namibia	FNB Corporate Core Banking Windhoek, Fashion Retailers (Pty) Ltd	62017330995, branch 289180
Eswatini	First National Bank of Eswatini, Foschini Swaziland Pty Ltd	63117246214, branch 281764

Customer Services is available Monday to Saturday 8am to 9pm, Sunday 8am to 7pm and on public holidays 8am to 5pm, according to the TFG Money help centre. Postal notices go to PO Box 6020, Parow East; the terms print the code as 7500, while TFG Limited’s contact page gives 7501.

What you need before contacting

Have your 19-digit TFG Money account or card number ready, and know which payment plan you are on. The TFG Money account is store credit from Foschini Retail Group (Pty) Ltd, a registered credit provider, NCRCP 36. New accounts start on a 12-month payment plan. Customer Services can move you to a 6, 18 or 24-month plan, but the 18-month plan needs a minimum spend of R1,500 and the 24-month plan R2,500. TFG’s terms also allow it to extend your plan’s term to help you keep up, and it tells you in writing or by SMS when it does.

When money is tight. The account terms ask you to tell Customer Services as soon as your income changes or you lose your job. Collection costs are charged each time a payment is missed, short or late, if TFG has to write, SMS or call you about it. Before going to court, TFG must send a default notice, and it may propose a debt counsellor or another dispute route. Legal action is only allowed once you have been in default for at least 20 business days and 10 business days have passed since that notice. You cannot buy on the account while under debt review.

How payments are applied. A payment only counts once it reflects in TFG’s bank account, which must happen by the 1st of the month. Each payment covers unpaid interest first, then fees, and only then the amount you spent. Paying extra early is credited towards later instalments, except for fixed monthly items such as an airtime subscription.

Step-by-step contact process

1. Contact Customer Services at customerservices@tfg.co.za or on WhatsApp 0860 834 834 as soon as your income changes, and ask for the arrangement or plan change you need.
2. To pay by debit order, set it up online at mandate.qlink.co.za/tfgdebitorder, then approve the DebiCheck request your bank sends.
3. To pay by EFT instead, use the FNB account above with your 19-digit number as the reference, early enough to reflect by the 1st.
4. To cancel a debit order, give 30 days’ written notice. Cancelling does not close the account.

Debit orders. TFG’s debit order terms say that since 12 May 2025, if you decline or ignore the DebiCheck request, TFG may still collect under the underlying mandate as a registered mandate. If your account is short, TFG may track it and collect once funds arrive. The terms print the bank statement name as both TFGACCOUNT and TFGACC.

Escalation route

1. Ask Customer Services for the arrangement in writing at customerservices@tfg.co.za, and keep TFG’s reply.
2. If a debit order went off in breach of your mandate, TFG’s terms confirm you may dispute it through your bank under Payments Association of South Africa rules. TFG asks you to contact it first with any debit order question.
3. If the account dispute stays unresolved, the National Financial Ombud Scheme, named in the TFG Money terms, takes complaints on 0860 800 900 or info@nfosa.co.za.

Sources

• help.bash.com: How do I pay my TFG Money account via EFT, How can I pay my account, Contact TFG Money, 6-month payment plan, Debit Order Terms and Conditions, and TFG Money account (South Africa) Terms and Conditions, read 16 September 2026
• tfglimited.co.za: Contact page, read 16 September 2026
• nfosa.co.za published contact details