Banking & Finance · Contact details
Standard Bank Instant Money Contact Details
The Standard Bank Instant Money contact centre is 0860 466 639: select option 1 for self-service or option 2 to speak to a consultant, or dial *120*212# to resend vouchers, reset PIN codes and check voucher statuses. Instant Money is Standard Bank’s cash-send voucher service to any South African cellphone number, redeemable at retail partners and Standard Bank ATMs, and it is a product of The Standard Bank of South Africa Limited.
Standard Bank Instant Money contact details at a glance
| Route | Details |
|---|---|
| Instant Money contact centre | 0860 466 639 (option 1 self-service, option 2 consultant) |
| Instant Money Wallet USSD | *120*212# |
| Instant Money App | Google Play, Huawei Store, App Store |
| Instant Money Bulk Payments | 086 046 6639 |
| Instant Money Bulk Payments email | instantmoneybulkpay@standardbank.co.za |
| Fraud line | 0800 222 050 |
| Fraud line (international) | +27 10 824 2090 |
| Personal Banking | 0860 123 000 |
| Complaints | 0860 101 101 |
| Complaints email | complaint.resolutioncentre@standardbank.co.za |
| Address | 5 Simmonds street, Selby, Johannesburg, 2001 |
Official contact channels
The Instant Money helpline is the contact centre on 0860 466 639. Choose option 1 for self-service or option 2 to speak to a consultant. If you use the Instant Money Wallet, dial *120*212# to resend vouchers, reset PIN codes and view voucher statuses without calling.
Businesses that pay people with Instant Money Bulk Payments can call 086 046 6639 or email instantmoneybulkpay@standardbank.co.za. For general Standard Bank personal banking questions, the number is 0860 123 000.
What Instant Money provides
Instant Money lets you send cash to anyone with a valid South African cellphone number. You can send from the Standard Bank Banking App, Online Banking, Cellphone Banking, ATMs, retail partners or a wallet QR code. The recipient withdraws the cash with a 4-digit cash collection PIN, and vouchers are valid for 3 years.
- Fees at retail channels: R9.95 (R9.90 at Pep Stores).
- Fees on Standard Bank channels: R10 for R50 to R499, R20 for R500 to R999, and R30 for R1000 and more.
- Instant Money Wallet: store vouchers up to R25 000 a month and send up to R10 000 a day. Wallet-to-wallet transfers are free.
To send at a retailer you need your SA ID or Smart ID, your South African cellphone number and the recipient’s South African cellphone number. SPAR is the only retailer that can re-send the last active voucher, and you will need your ID.
To send from the app:
- Go to Transact, then Send, then “Send voucher to someone else”.
- Choose the recipient.
- Enter the amount and generate or enter the Cash Collection PIN.
- Add a name or reference, review and send.
Address and operating information
Standard Bank lists its address as 5 Simmonds street, Selby, Johannesburg, 2001. It does not publish hours for the Instant Money contact centre on its Instant Money page. The Standard Bank of South Africa is an authorised financial services provider (FSP 11287) and a registered credit provider (NCRCP15).
Support and escalation routes
- Voucher SMS not received: call 0860 466 639 (option 1 self-service, option 2 consultant) or dial *120*212#.
- Fraud: report a new fraud incident on 0800 222 050, or +27 10 824 2090 from outside South Africa.
- Complaints: call 0860 101 101 or email complaint.resolutioncentre@standardbank.co.za.
For other banks and payment services, browse the banking and finance hub or the banking directory S listings.
Frequently asked questions
What is the Standard Bank Instant Money helpline?
Call 0860 466 639. Option 1 is self-service and option 2 puts you through to a consultant.
How do I resend an Instant Money voucher?
Dial *120*212# to resend vouchers and reset PIN codes, or call 0860 466 639. At a till, SPAR is the only retailer that can re-send the last active voucher, and you need your ID.
How long is an Instant Money voucher valid?
Vouchers are valid for 3 years. The recipient withdraws with a 4-digit cash collection PIN.
How do I report Instant Money fraud?
Call the Standard Bank fraud line on 0800 222 050, or +27 10 824 2090 from abroad.
Sources
- Standard Bank, Instant Money: standardbank.co.za/southafrica/personal/products-and-services/ways-to-bank/innovative-payment-solutions/instant-money, read 2026-09-25
- Standard Bank, Contact us details: standardbank.co.za/southafrica/personal/contact-us/contact-us-details, read 2026-09-25
- Standard Bank, Funeral plans (registration numbers): standardbank.co.za/southafrica/personal/products-and-services/insure-what-matters/yourself/funeral-plans, read 2026-09-25