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Standard Bank Reverse Debit Order Contact Details
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To reverse a Standard Bank debit order, use the Standard Bank banking app for recent debit orders under R3 000, or call customer care on 0860 123 000 for anything larger or older. The refund should be back in your account within 2 business days. Standard Bank (The Standard Bank of South Africa) lets you dispute a debit order on a current or savings account, and it treats reversing a debit order as separate from stopping it.
For Standard Bank’s other numbers, see the main Standard Bank contact details page.
Standard Bank debit order reversal contact details at a glance
| Route | Details |
|---|---|
| Banking app: Accounts > Debit orders > Reverse a debit order | Standard Bank banking app |
| Customer care (reversals above the app limit, stops, fee reversals) | 0860 123 000 |
| Personal Banking from outside South Africa | +27 10 824 1515 |
| Business Banking | 0860 109 075 |
| Fraud line: report a new fraud incident | 0800 222 050 |
| Fraud line from outside South Africa | +27 10 824 2090 |
| Complaints | 0860 101 101 |
| Complaints email | complaint.resolutioncentre@standardbank.co.za |
| Compliment/query/suggestion email | information@standardbank.co.za |
| Compliments or complaints feedback form | On Standard Bank’s “Reverse a debit order” help-centre page |
| Address | 5 Simmonds street, Selby, Johannesburg, 2001 |
The official Standard Bank debit order reversal route
Standard Bank’s help centre says the app reversal covers recent debit orders under R3 000 that were deducted in the last 60 days. The refund should be back in your account within 2 business days. If it is not, call 0860 123 000.
For a debit order of more than R3 000, or one outside the app’s limits, call 0860 123 000 or visit your nearest Standard Bank branch. Note that the same help-centre page’s FAQ gives a different limit (under R1 000 within the past 40 days), so the app limits may change. If the app does not show your debit order, call customer care.
Business Banking clients can call 0860 109 075. From outside South Africa, Personal Banking is on +27 10 824 1515.
What to have ready before you reverse a debit order
- The current or savings account the money came from. Reversals can only be made from current or savings accounts; business transactional accounts you own also qualify.
- The debit order’s amount and date, so you can check whether it is under R3 000 and within the last 60 days.
- Your reason for the reversal, which the app asks you to choose.
Reversing a debit order does not stop it from recurring. To stop it, use Online Banking, a branch or 0860 123 000. If you were charged fees for a debit order you did not allow, those fees can be reversed at a branch or through 0860 123 000.
How to reverse a debit order in the Standard Bank app, step by step
- Open the Standard Bank app and tap Accounts on the bottom navigation.
- Scroll down and tap Debit orders, then Reverse a debit order.
- Select the current or savings account the money came from.
- Pick the debit order (under R3 000, last 60 days) and tap REVERSE.
- Tap Reasons for reversal, choose the reason and tap CONFIRM.
- Read the terms and conditions and tap ACCEPT. The money should return within 2 business days.
- If the debit order is above the app limit, call 0860 123 000 or visit a branch.
Fraud and complaints about a debit order
If you suspect the debit order is fraud, report it as a new fraud incident on 0800 222 050, or +27 10 824 2090 from outside South Africa.
If your reversal or refund is not resolved, complain to Standard Bank on 0860 101 101 or email complaint.resolutioncentre@standardbank.co.za. You can also use the compliments or complaints feedback form on the help-centre page. General queries and suggestions go to information@standardbank.co.za.
For other banks, see the banking and finance hub or the banking directory S listings.
Frequently asked questions
What is the Standard Bank number to reverse a debit order?
Call 0860 123 000 for reversals above the app limit. Smaller, recent debit orders can be reversed in the Standard Bank app.
How long does a Standard Bank debit order reversal take?
The refund should be back in your account within 2 business days. If it is not, call 0860 123 000.
Does reversing a debit order stop it?
No. Reversing does not stop the debit order recurring. Stop it through Online Banking, a branch or 0860 123 000.
Can I reverse a debit order from a credit card?
Standard Bank says reversals can only be made from current or savings accounts, and from business transactional accounts you own.
What if the app will not show my debit order?
The app limits may change: the help-centre page’s FAQ gives a different limit (under R1 000 within the past 40 days) than the main text. If the app does not show your debit order, call customer care on 0860 123 000.
Sources
- Standard Bank, Help centre: Reverse a debit order: standardbank.co.za/southafrica/personal/products-and-services/ways-to-bank/help-centre/reverse-a-debit-order, read 2026-09-26