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SASSA Srd Appeal Contact Details
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The SASSA SRD appeal contact number is 012 312 7727, and the appeal email is grantappeals@dsd.gov.za. SRD appeals are not handled by SASSA: they go to the Independent Tribunal for Social Assistance Appeals (ITSAA) at the Department of Social Development, and you lodge them online at srd.sassa.gov.za/appeals/.
SASSA makes the original SRD grant decision. For SASSA’s other numbers, see the main SASSA contact details page.
SRD appeal contact details at a glance
| Route | Details |
|---|---|
| ITSAA (DSD) SRD appeals telephone | 012 312 7727 |
| ITSAA (DSD) SRD appeals email | grantappeals@dsd.gov.za |
| ITSAA fax | 086 534 3124 |
| Lodge an appeal or check appeal status (online) | srd.sassa.gov.za/appeals/ |
| SASSA SRD reconsideration (online) | srd.sassa.gov.za/sc19/reconsideration |
| SASSA call centre (update mobile number) | 0800 601 011 |
| ITSAA postal address | Private Bag x 901, Pretoria, 0001 |
Official SRD appeal route
If SASSA declined your SRD application, SASSA’s SRD site says you appeal with the Department of Social Development. The appeal platform at srd.sassa.gov.za/appeals/ sends your appeal to ITSAA, which considers it in terms of section 18 of the Social Assistance Act, 2004, together with the SRD Regulations.
For help with an appeal, contact ITSAA on 012 312 7727 or grantappeals@dsd.gov.za. SASSA’s regional office numbers are not appeal lines.
Before appealing, you can ask SASSA to reconsider its decision on the SRD site at srd.sassa.gov.za/sc19/reconsideration, where you can also check your reconsideration status.
What you need before contacting
- Your South African ID number.
- The phone number you used to submit your SRD application. If that number has changed, call the SASSA call centre on 0800 601 011 to update it.
- The month or months your application was rejected. You must lodge an appeal for each rejected month, and the Tribunal’s decision applies only to that month.
The appeal app says you may appeal “within a period of 30 days but not exceeding 90 days” after SASSA’s decision, so do not wait too long.
Step-by-step contact process
- Optional first step: request a reconsideration on SASSA’s SRD site and check the Reconsideration Status there.
- Open the appeal platform at srd.sassa.gov.za/appeals/ and enter your SA ID number and the phone number you used to apply.
- Check that the information shown from your SASSA application is complete and correct. Update your contact information through the link provided if needed.
- After updating, click “Save”. You are sent back to the appeal site.
- Confirm that you have read and accepted the Declaration and Consent documents.
- Click “Submit” and wait for the confirmation message. Repeat for every rejected month.
- Check your appeal status on the same site. The outcome is sent to you electronically.
The Tribunal aims to finalise appeals within 60 to 90 days. It re-checks the databases, including bank verification of insufficient means, and the app states an income threshold of R350 per person per month.
Escalation route
The Tribunal’s decision is final. The only further route is a judicial review in the High Court under the Promotion of Administrative Justice Act (PAJA), within 180 days. For a question about an appeal that is still open, contact ITSAA on 012 312 7727, email grantappeals@dsd.gov.za, or write to ITSAA, Private Bag x 901, Pretoria, 0001.
For other government services, see the government hub or the government directory S listings.
FAQs
What is the SASSA SRD appeal contact number?
Call the Independent Tribunal for Social Assistance Appeals on 012 312 7727, or email grantappeals@dsd.gov.za.
Does SASSA handle SRD appeals?
No. SASSA makes the original decision, but appeals go to ITSAA at the Department of Social Development through srd.sassa.gov.za/appeals/.
Do I need to appeal every rejected month?
Yes. An appeal must be lodged for each month your SRD application was rejected, and each decision applies only to that month.
How long does an SRD appeal take?
The Tribunal aims to finalise appeals within 60 to 90 days and sends the outcome electronically.
My phone number changed. How do I appeal?
Call the SASSA call centre on 0800 601 011 to update the mobile number linked to your application.
Sources
- SRD DSD Appeal platform: srd.sassa.gov.za/appeals/, read 2026-09-26
- SASSA SRD site: srd.sassa.gov.za/, read 2026-09-26
- SASSA SRD reconsideration: srd.sassa.gov.za/sc19/reconsideration, read 2026-09-26