Insurance & Medical Aid · Contact details
Discovery Life Policy Contact Details
The Discovery Life policy contact number is 0860 00 54 33 (+27 11 529 2888 from overseas), and the policy email is discoverylifeinfo@discovery.co.za. For claims, call 0860 103 905 or email LifeClaims@discovery.co.za. Discovery Life Ltd is the Discovery company for individual life policies, such as life cover, the Purple Life Plan, the Dollar Life Plan, funeral cover and business insurance. Employer group life cover is handled by a different Discovery business, so these numbers are for individual policies.
For more on the insurer, see the main Discovery Life contact details page.
Discovery Life policy contact details at a glance
| Route | Details |
|---|---|
| Discovery Life general queries (policy) | 0860 00 54 33 |
| Discovery Life from overseas | +27 11 529 2888 |
| Discovery Life general email | discoverylifeinfo@discovery.co.za |
| Discovery Life claims | 0860 103 905 |
| Discovery Life claims email | LifeClaims@discovery.co.za |
| Discovery Life complaints | life_complaints@discovery.co.za |
| Discovery fraudline (tip-offs) | 0800 004500 |
| Hours (general queries) | Mon to Thu 08:00 to 17:00; Fri 08:00 to 16:00 |
| Hours (claims) | Mon, Tue, Thu 08:00 to 17:00; Wed 09:00 to 17:00; Fri 08:00 to 16:00 |
Discovery Life policy contact number and email
For any policy query or change, call 0860 00 54 33 or email discoverylifeinfo@discovery.co.za. This line handles all Life related queries, including information about benefits and how to become a policyholder. From outside South Africa, call +27 11 529 2888. The general queries line is open Monday to Thursday from 08:00 to 17:00 and Friday from 08:00 to 16:00.
Discovery Life claims number and unclaimed benefits
For the submission and progress of a claim, call Discovery Life Claims on 0860 103 905 or email LifeClaims@discovery.co.za. The claims line keeps different hours: Monday, Tuesday and Thursday 08:00 to 17:00, Wednesday 09:00 to 17:00, and Friday 08:00 to 16:00.
If you think a Discovery Life benefit is owed to you or a family member but was never claimed, Discovery says to call 0860 00 54 33 or Discovery Life Claims on 0860 103 905. To avoid this, keep your personal and beneficiary details up to date using the profile icon on discovery.co.za or in the app. Discovery deducts tracing fees from unclaimed payouts.
To report suspected fraud, use the Discovery fraudline, toll-free on 0800 004500.
What to have ready before you call about your policy
Have your Discovery Life policy number ready for any call or email. A complaint must be in writing and must include the policy number, plus any supporting correspondence and documents.
Discovery Life Ltd describes itself as a licensed life insurer and registered credit provider, and an authorised financial services provider.
Complaining about your Discovery Life policy
Raise a policy or advice concern with your financial adviser first, in writing. If the adviser does not respond within 6 weeks, escalate to Discovery Life by emailing your written complaint to life_complaints@discovery.co.za with your policy number and supporting documents. Discovery Life aims to resolve complaints within 21 working days of receiving all the relevant information.
To compare other life insurers, see the insurance and medical aid hub or the insurance directory D to E listings.
Frequently asked questions
What is the Discovery Life policy contact number?
Call 0860 00 54 33, or +27 11 529 2888 from overseas. The line is open Monday to Thursday 08:00 to 17:00 and Friday 08:00 to 16:00.
What is the Discovery Life claims number?
Discovery Life Claims is on 0860 103 905, and the claims email is LifeClaims@discovery.co.za.
How do I complain about my Discovery Life policy?
Speak to your financial adviser in writing first. Then email life_complaints@discovery.co.za with your policy number and documents. Discovery aims to resolve it within 21 working days.
How do I check for unclaimed Discovery Life benefits?
Call 0860 00 54 33 or Discovery Life Claims on 0860 103 905.
Sources
- Discovery, Contact us: discovery.co.za/corporate/contact-us, read 2026-09-26
- Discovery, Unclaimed benefits: discovery.co.za/corporate/unclaimed-benefits, read 2026-09-26