Insurance & Medical Aid · Contact details
Pencare Old Mutual Contact Details
The Old Mutual Pencare Service Centre is on 0860 40 60 90, and the Pencare Helpdesk email is pencarehelpdesk@oldmutual.com. Pencare is Old Mutual Corporate’s service centre for pensioners and annuitants: it pays and services the Old Mutual group annuities that retirement funds buy for their pensioners.
Pencare does not appear on Old Mutual’s main contact page; its details are published in Old Mutual Corporate’s annuity documents. For Old Mutual’s other products, browse the insurance and medical aid hub.
Pencare Old Mutual contact details at a glance
| Route | Details |
|---|---|
| Pencare Service Centre / Helpdesk (pensioners and annuitants) | 0860 40 60 90 |
| Pencare Helpdesk email | pencarehelpdesk@oldmutual.com |
| Old Mutual Corporate institutional clients email (not for pensioners) | corporateinvestments@oldmutual.com |
| Address | Old Mutual Corporate, Jan Smuts Drive, Pinelands 7405 |
Official contact channels
If you receive a pension from an Old Mutual Corporate annuity, call the Pencare Service Centre on 0860 40 60 90 or email pencarehelpdesk@oldmutual.com. Old Mutual’s Platinum Pension fact sheet lists the Pencare Helpdesk mailbox specifically “for annuitants”, and its financial management document invites pensioners to call the Pencare Helpdesk on the same number with any questions about their With-Profit Annuity.
The corporateinvestments@oldmutual.com mailbox is for institutional clients, such as retirement funds, not for individual pensioners.
What Pencare provides
Pencare services pensioners who hold Old Mutual Corporate annuities. Old Mutual Corporate’s annuity range includes:
- Level, guaranteed escalating and inflation-linked annuities
- Old Mutual Platinum Pension, a with-profit annuity that employers buy on a group basis so that pensions keep up with inflation
- Platinum Pension 2003
- Old Mutual Performance Pension (OMPP)
Pensioners can also ask the Pencare Service Centre for a copy of the annual With-Profit Annuities disclosure report.
Address and operating information
Old Mutual Corporate’s address is Jan Smuts Drive, Pinelands 7405. Old Mutual does not publish Pencare’s call centre hours in the documents that list its number. Old Mutual Corporate is a division of Old Mutual Life Assurance Company (South Africa) Limited, registration number 1999/004643/06, a licensed financial services provider and life insurer.
Support and escalation routes
Old Mutual does not publish a separate escalation line for Pencare. Put unresolved pension queries in writing to pencarehelpdesk@oldmutual.com so you have a record, and quote your pension details. If your retirement fund bought the annuity, the fund itself can also take up the query with Old Mutual Corporate. Other insurers and administrators are listed in the insurance directory O to P listings.
Frequently asked questions
What is the Old Mutual Pencare contact number?
Call the Pencare Service Centre on 0860 40 60 90.
What is the Pencare email address?
Email pencarehelpdesk@oldmutual.com. Old Mutual lists it for annuitants.
Who should contact Pencare?
Pensioners and annuitants who receive a pension from an Old Mutual Corporate annuity, such as Platinum Pension or Old Mutual Performance Pension.
How do I get the With-Profit Annuities disclosure report?
Ask the Pencare Service Centre on 0860 40 60 90 or email pencarehelpdesk@oldmutual.com.
Sources
- Old Mutual, With-Profit Annuities Disclosure Report 2024 (PDF): oldmutual.co.za/om-docs/, read 2026-09-26
- Old Mutual, Principles and Practices of Financial Management (PDF): oldmutual.co.za/om-docs/, read 2026-09-26
- Old Mutual, Platinum Pension fact sheet (PDF): eu-assets.contentstack.com, read 2026-09-26
- Old Mutual, Platinum Pension: oldmutual.co.za/corporate/employees/annuity-solutions/platinum-pension/, read 2026-09-26
- Old Mutual, Corporate Annuities Product Comparison (PDF): oldmutual.co.za/om-docs/, read 2026-09-26