MultiChoice Cape Town Contact Details

The MultiChoice Cape Town service centre number is 021 508 2222, and the walk-in centre is the MultiChoice Customer Centre on Willie Faasen Avenue, N1 City. It is DStv’s Cape Town service centre, run by MultiChoice (Pty) Ltd, which operates DStv in South Africa.

For MultiChoice and DStv numbers nationwide, see the main MultiChoice contact details page.

MultiChoice Cape Town contact details at a glance

Route	Details
Cape Town service centre telephone	021 508 2222
Cape Town service centre address	MultiChoice Customer Centre, Willie Faasen Avenue, N1 City
Book an appointment at the service centre	Book Appointment (on DStv contact page, Cape Town tab)
Cape Town service centre hours	Monday to Friday 08:00 to 17:00; Saturday 08:00 to 14:00; Sundays and public holidays closed
DStv Self Service WhatsApp	060 060 3788
DStv USSD	*120*68584#
DStv live chat	Live chat icon on dstv.com, Monday to Sunday 07:00 to 23:00
MyDStv app	MyDStv App (Android, iOS, Huawei; SA only)
DStv call centre (Randburg line)	011 289 2222

Official branch contact route

DStv’s contact page lists the Cape Town service centre under “Our Service Centres” with the telephone number 021 508 2222. To see someone face to face, book a visit with the Book Appointment button on the Cape Town tab of the DStv contact page.

For account help that does not need a visit, DStv also offers:

• WhatsApp: save 060 060 3788 and type “Hello” to use DStv Self Service.
• USSD: dial *120*68584# from your registered number to check what you owe, clear errors, view transactions and reconnect packages.
• Live chat: the live chat icon on dstv.com, Monday to Sunday from 07:00 to 23:00.
• MyDStv app: on Android, iOS and Huawei, in South Africa only.
• Call centre: 011 289 2222, seven days a week including public holidays, from 08:00 to 22:00, at standard rates.

Location and operating information

• Address: MultiChoice Customer Centre, Willie Faasen Avenue, N1 City, Cape Town
• Monday to Friday: 08:00 to 17:00
• Saturday: 08:00 to 14:00
• Sundays and public holidays: closed
• Christmas Day and New Year’s Day: closed

The DStv contact page has a Get Directions link for the N1 City centre.

Services at this location

The N1 City MultiChoice Customer Centre is DStv’s walk-in service centre for Cape Town, where you can get face-to-face help with your DStv account. Book an appointment before you go. DStv’s other South African service centres are in Randburg (Ferndale), Durban Central (Sky Towers) and Umhlanga (The Glass House); the Polokwane centre is permanently closed for face-to-face service.

Parent organisation and escalation

MultiChoice (Pty) Ltd operates DStv in South Africa. If the Cape Town centre cannot resolve your problem, contact the DStv call centre on 011 289 2222 or use live chat on dstv.com. DStv does not publish a separate escalation line on its contact page.

MultiChoice Africa’s corporate office, info@multichoiceafrica.com, handles media and general queries for the rest of Africa, not DStv service in South Africa. Third-party DStv installers and agents are not part of MultiChoice.

For other TV and telecoms providers, browse the telecoms and internet hub or the M telecoms directory.

Frequently asked questions

What is the MultiChoice Cape Town contact number?

The Cape Town service centre number is 021 508 2222.

Where is the MultiChoice office in Cape Town?

The MultiChoice Customer Centre is on Willie Faasen Avenue, N1 City.

What are the MultiChoice N1 City opening hours?

Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 14:00. It is closed on Sundays and public holidays.

Can I book an appointment at MultiChoice Cape Town?

Yes. Use the Book Appointment button on the Cape Town tab of the DStv contact page.

What is the DStv WhatsApp number?

Save 060 060 3788 and type “Hello” to use DStv Self Service on WhatsApp.

Sources

• DStv, Contact us: dstv.com/en-za/help/contact-us/, read 2026-09-26
• MultiChoice, Contact us: multichoice.com/contact-us, read 2026-09-26