Insurance & Medical Aid · Contact details
Old Mutual Funeral Policy Contact Details
The Old Mutual funeral cover enquiries line is 0860 60 60 62, and funeral claims go to 0860 60 7000 or WhatsApp 0860 933 333 (option 1). Old Mutual’s retail funeral cover includes the Care Plus, Standard, Comprehensive+ and EasiPlus funeral plans, sold by the Old Mutual Limited group.
This page covers Old Mutual funeral policies, not Old Mutual Insure’s short-term insurance. For Old Mutual’s other numbers, see the main Old Mutual contact details page.
Old Mutual funeral policy contact details at a glance
| Route | Details |
|---|---|
| Funeral cover enquiries | 0860 60 60 62 |
| Funeral / death claims telephone | 0860 60 7000 |
| Funeral claims email (funeral cover page) | Branch@oldmutual.com |
| Claims forms email (claims page, Service Centre) | service@oldmutual.com |
| Funeral claim via WhatsApp | 0860 933 333 (option 1) |
| Online funeral and life claim | oldmutual.co.za/claims/ |
| General call centre | 0860 933 333 |
| Fraud tip-offs (Tip-offs Anonymous, 24/7) | 0800 222 117 |
| Claims by post | PO Box 1759, Cape Town 8000 |
| Call centre hours | Monday to Friday 08:00 to 17:00; closed Saturday and Sunday |
Official Old Mutual funeral route
For questions about funeral cover, or to take out a plan, call 0860 60 60 62. For anything else on your policy, Old Mutual’s general call centre is 0860 933 333, open Monday to Friday from 08:00 to 17:00 and closed on weekends.
To claim, Old Mutual offers several routes:
- Online: submit a funeral and life insurance claim on oldmutual.co.za/claims/.
- WhatsApp: save 0860 933 333 as a contact and select option 1 on the menu to start a death and funeral claim.
- Phone: call 0860 60 7000.
- Email: the funeral cover page gives Branch@oldmutual.com for claims, and the claims page gives service@oldmutual.com for claim forms. Both are Old Mutual addresses.
- Post: PO Box 1759, Cape Town 8000.
Funeral cover and claims support
Old Mutual’s funeral plans can cover:
- You and your direct family, up to R70 000
- Parents and in-laws, up to 4 people, up to R50 000
- Extended family, up to 10 people, up to R50 000
Optional benefits include double accidental death cover, a paid-up benefit, a grocery benefit, an education benefit and a terminal illness benefit. You can take a premium holiday of up to 6 missed premiums without the plan being cancelled.
Old Mutual aims to pay final expenses death benefits within 48 hours, and other death claims within 15 working days, once it has a valid, fully documented claim.
Eligibility, account or policy requirements
No medical tests are needed. Cover for accidental death starts immediately. There is a 6-month waiting period for natural death and suicide, with a money-back benefit for premiums paid during the waiting period.
To claim, you need:
- The policy type, for example an EasiPlus Funeral Plan.
- The ID number and death certificate of the deceased.
- South African banking details for the payout.
Then submit online or on WhatsApp 0860 933 333 (option 1), or download the funeral claim form and email it, or call 0860 60 7000.
Escalation route
Old Mutual does not publish a separate escalation line for funeral claims on its funeral and claims pages. Follow up on 0860 60 7000 or the general call centre on 0860 933 333, and keep your claim details to hand. To report suspected fraud, call Old Mutual Tip-offs Anonymous on 0800 222 117, toll free, 24 hours a day. Old Mutual Limited’s registration number is 2017/235138/06.
For other insurers, browse the insurance and medical aid hub or the insurance directory, O listings.
Frequently asked questions
What is the Old Mutual funeral policy contact number?
For funeral cover enquiries, call 0860 60 60 62. For funeral claims, call 0860 60 7000.
How do I claim an Old Mutual funeral policy on WhatsApp?
Save 0860 933 333 as a contact, send a WhatsApp and select option 1 to start a death and funeral claim.
What documents do I need for an Old Mutual funeral claim?
The ID number and death certificate of the deceased, and South African banking details.
How long does Old Mutual take to pay a funeral claim?
Old Mutual aims to pay final expenses death benefits within 48 hours and other death claims within 15 working days of a valid, documented claim.
Is there a waiting period on Old Mutual funeral cover?
Yes, 6 months for natural death and suicide. Accidental death is covered immediately.
Sources
- Old Mutual, Funeral cover: oldmutual.co.za/personal/solutions/funeral/, read 2026-09-26
- Old Mutual, Claims: oldmutual.co.za/claims/, read 2026-09-26
- Old Mutual, Contact us: oldmutual.co.za/contact-us/, read 2026-09-26