Insurance & Medical Aid · Support
Old Mutual Claims Contact Details
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The Old Mutual claims contact number for death, funeral and terminal illness claims is 0860 60 7000. Forms can be emailed to service@oldmutual.com. For disability, severe illness, retrenchment and other personal risk claims, call 0860 222 274 or email contactus@oldmutual.com. You can also start a funeral claim on WhatsApp at 0860 933 333 or by dialling *120*6672#. We read these details on oldmutual.co.za on 19 September 2026.
Old Mutual claims contact numbers
| Claim type | Telephone | |
|---|---|---|
| Death, funeral, final expenses, terminal illness | 0860 60 7000 | service@oldmutual.com |
| Disability, severe illness, retrenchment, maternity and other personal risk cover | 0860 222 274 | contactus@oldmutual.com |
| Funeral claim on WhatsApp | 0860 933 333 (send “Hi”, then choose option 1) | |
| Funeral claim on USSD | *120*6672# (free), option 1 | |
| General service centre | 0860 933 333, Mon to Fri 08:00 to 17:00 | service@oldmutual.com |
| Fraud tip-offs (24/7, anonymous) | 0800 222 117 | toahotline@tip-offs.com |
You can also submit funeral and life insurance claims online through the claim form on oldmutual.co.za, or in the Old Mutual App. The app and secure site also let you upload documents, update beneficiaries and manage payments.
How long Old Mutual takes to pay
- Final expenses death benefits: within 48 hours, once all documents are received and the claim is approved.
- All other death claims: within 15 working days.
- Other claims: Old Mutual’s standard timeline is also 15 working days, and it says most claims take much less.
Documents for an Old Mutual claim
- A copy of the ID of the policyholder, the life covered or the beneficiary. Use a birth certificate if you are claiming for a child.
- For death claims: the deceased’s ID number and death certificate. The death must be registered with Home Affairs.
- Proof of address and South African banking details. The benefit is paid only into a bank account in the claimant’s own name.
- A letter of executorship if the benefit is paid to an estate.
- Proof of personal income if you are claiming an income benefit.
Copies must be certified by a commissioner of oaths, who stamps, dates and signs them. Commissioners of oaths are available at police stations, legal offices, banks and Old Mutual branches.
Claim forms
The claims page has forms for death cover (death benefit, beneficiary claims, certificate of medical attendant, declaration by police), funeral cover, terminal illness, maternity and paternity, and retrenchment (one form for the policyholder and one for the employer). For severe illness and disability claims, Old Mutual has combined all the forms into a single “How to Claim Guide”. Start by finding your policy type, for example the EasiPlus Funeral Plan, and check its terms.
Postal addresses for claims
- Personal risk claims: MutualPark, Jan Smuts Drive, Pinelands, 7405, or PO Box 4512, MutualPark, 7451.
- Service Centre: PO Box 1759, Cape Town, 8000.
Old Mutual’s tips for a smooth claim
- Know your policy: understand what it covers, its limits and the claims process before you start.
- Read the claim form first: check which documents it asks for and start gathering them early.
- Record the details: note the dates, times and financial impact of the event.
- Speak to your financial adviser: they can help you prepare the claim.
Old Mutual says it paid R106.2 billion in claims in 2023, and more than R6.8 billion in underwritten personal risk claims in 2025. Some severe illness and disability claims require a visit to a medical specialist. Old Mutual customers can also use Two Mountains, a partner that provides burial services as well as a payout.
Why claims are declined
Old Mutual lists these reasons a claim may be declined: a policy exclusion such as suicide, fraud, errors on the claim application, a claim that falls outside what the policy covers, non-disclosure (for example, an incorrect age given when the policy was taken out), or a claim abandoned by the customer. To avoid delays, send all documents promptly and fill in the correct details. For a complaint about a claim, use the complaints page linked from Old Mutual’s Contact Us page.
Sources
- Old Mutual, Claim with Old Mutual: oldmutual.co.za/claims (read 19 September 2026)
- Old Mutual, Contact Us: oldmutual.co.za/contact-us (read 19 September 2026)