Midrand is in the City of Johannesburg, Gauteng, and Netstar’s head office is in Randjespark there.
The ethics line listed below is an independently operated whistleblowing service, not customer care. A service or billing query goes to the customer support centre.
Check that your unit is actually reporting. A tracking device that has stopped communicating looks exactly like one that is working, right up until the vehicle is taken.
This page covers how to contact Netstar in South Africa. The details below were taken from the official Netstar contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Netstar and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Netstar contact numbers
These routes were verified against the official Netstar contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Customer support centre and sales | 0860 12 24 36 |
| Customer services email | [email protected] |
| Head office, Midrand | 011 207 5500 |
| Product support email | [email protected] |
| Upgrades and renewals email | [email protected] |
| Fleet customer service email | [email protected] |
| Independently operated Altron ethics line | 08600 206 352 |
The head office is at Central Park Offices, 16th Road, Randjespark, Midrand, 1685.
A tracking subscription and the recovery service are the same contract, and lapsing the first ends the second. Check that the unit is reporting before you need it. The ethics line above is an independently operated whistleblowing service, not customer care.
Self-service options before you call
- Check the official site at netstar.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Vehicle tracking, theft and recovery
- Save the emergency number in your phone now. A hijacking is not the moment to search a website, and every tracking company runs a separate emergency line from its customer care line.
- Report to the tracker and to the police at the same time. The tracker starts recovery; only a police case number lets an insurer process a claim.
- Never follow a tracking signal yourself. Recovery is done by trained teams working with the police, and people have been killed doing otherwise.
- A lapsed subscription means no recovery service, whatever hardware is still fitted to the car. Check that the unit is reporting before you need it, not after.
- Insurers frequently require a tracking device as a condition of cover on certain vehicles, and a claim can be refused where the required device was not fitted or not maintained.
Tracking companies are not insurers. Recovery is a service; the financial loss is the insurer’s, and the two claims run separately and need each other’s reference numbers.
Complaints and escalation
If a first call does not resolve the matter, escalate through the company’s own published enquiry route. A listed company’s shareholder and governance matters go through the company secretary named in its annual report, and an ethics concern goes to the independently operated hotline the company publishes for that purpose.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most corporate complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Netstar contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Netstar.
- Reach Netstar through the official site at netstar.co.za rather than through a number in a search advert or a social media reply.
- Netstar will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Netstar contact number?
The routes are listed in the table above, with what each one is for. The main route is 0860 12 24 36. Confirm it on netstar.co.za before relying on it, since numbers are changed from time to time.
How do I know a Netstar number is genuine?
Check it against the official site at netstar.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Netstar, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Netstar source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.