Automotive · Contact details
Renault Contact Details
Renault South Africa’s customer care line is 080 060 0189, its WhatsApp number is 010 442 5458, and Renault Durban on KE Masinga Road is on 031 332 8584. We read these details on renault.co.za on 23 September 2026.
Renault South Africa contact numbers
| Customer care | 080 060 0189 |
|---|---|
| 010 442 5458 | |
| Roadside assistance | 080 060 0189 |
| Accidents and towing | 0861 746 263 |
| Value added products (VAPS) | 0861 337 278 |
| Customer care email | RenaultCare@motusvd.co.za |
| Footer number | 010 865 0601 |
| Online | Customer care form, live chat and a call-back request on renault.co.za |
Renault’s own advice on its contact page is that if you cannot reach it on one of these numbers, send a message through the customer care form or by email. The site also has a service booking tool and a dealer finder.
Renault Durban contact numbers
| Dealership | Address | Telephone |
|---|---|---|
| Renault Durban | KE Masinga Road, North Beach, Durban | 031 332 8584 |
| Renault Gateway | 2 Sunset Crescent, Umhlanga Ridge, Durban | 031 576 5300 |
| Renault Hillcrest | 8 Old Main Road, Hillcrest, Durban | 031 765 8329 |
| Renault Mobeni | 1355 South Coast Road, Mobeni, Durban | 031 451 5333 |
| Renault Pinetown | 156 Josiah Gumede Road, New Germany, Pinetown | 031 702 2581 |
| Renault Amanzimtoti | 30 Arbour Road, Amanzimtoti | 031 825 2900 |
| Renault Ballito | 6 Moffat Drive, Ballito, Dolphin Coast | 032 940 4443 |
“Renault Durban” is the North Beach dealership on KE Masinga Road. If you are further out, one of the other six above is probably closer, and each is a separate business with its own number, stock and service diary.
The rest of KwaZulu-Natal
| Dealership | Address | Telephone |
|---|---|---|
| Renault Pietermaritzburg | 9 Armitage Road, Pietermaritzburg | 033 171 0001 |
| Renault Richards Bay | Eco Junction, John Ross Highway, Richards Bay | 035 797 4894 |
| Renault Newcastle | 1 Kirkland Street, Newcastle CBD | 034 312 1873 |
| Renault Port Shepstone | 24 Bisset Street, Port Shepstone | 039 682 1070 |
Renault lists 80 dealerships nationally on its dealership pages, each with its address and number.
Renault dealerships in other centres
| Dealership | Address | Telephone |
|---|---|---|
| Renault Centurion | 46 John Vorster Drive, Highveld, Centurion | 012 663 1350 |
| Renault East Rand | Cnr Jan Smuts Avenue and Loizides Street, Bardene, Boksburg | 011 841 4500 |
| Renault Clearwater | 37 Shearwater Road, Little Falls, Roodepoort | 011 767 2600 |
| Renault Bloemfontein | Cnr St George and Oliver Tambo Drive, Bloemfontein | 051 403 9200 |
| Renault Polokwane | 20 Excelsior Street, Polokwane Ext 46 | 015 287 1300 |
| Renault Nelspruit | Cnr R40 and Wille Street, White River Road, Nelspruit | 013 757 6000 |
| Renault Kimberley | 59 Pniel Road, Kimberley | 053 807 4300 |
| Renault East London | Fitzpatrick Road and Commercial Road, Arcadia, East London | 043 742 5005 |
The full list, with the remaining dealerships in every province, is on the dealerships pages of renault.co.za.
Which number to use
- A breakdown: roadside assistance on 080 060 0189, the same number as customer care.
- An accident: the towing line, 0861 746 263, which is separate from roadside assistance.
- A service, a part or a car to buy: the dealership directly. Head office cannot see a dealer’s stock or diary.
- A warranty, service plan or maintenance plan query: start at the dealership that did the work, then customer care if it is not resolved.
- Something sold with the car, such as tyre or scratch cover: the value added products line, 0861 337 278.
Renault’s customer care email is on the motusvd.co.za domain because Motus is the distributor behind the brand in South Africa. That is expected, not a sign of a fake address.
Before you call a dealership
- Have the VIN or registration number ready; the service department works from the vehicle, not your name.
- Ask whether the plan covers the work before it starts, and get the authorisation in writing.
- Numbers published on manufacturer dealer locators are sometimes call-tracking lines rather than the branch’s own switchboard. If the number rings to a central agent who cannot see your booking, ask them for the branch’s direct line.
- Dealerships change hands and names. Confirm the dealer name at the start of the call so you know who you are dealing with.
Frequently asked questions
What is the Renault contact number?
The numbers listed on this page for Renault are 080 060 0189 (Customer care) and 0861 746 263 (Accidents and towing).
What is the Renault email address?
The email address listed on this page is renaultcare@motusvd.co.za (Customer care email).
Does Renault have a WhatsApp number?
Yes. The WhatsApp number listed on this page is 010 442 5458.
How do I know these Renault details are correct?
We only list details read from the official website or channels of Renault, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Renault South Africa, Contact us: renault.co.za/contact-us (read 23 September 2026)
- Renault South Africa, Dealerships: renault.co.za/dealerships (read 23 September 2026)