Banking & Finance · Contact details
Capitec Merchant Services Contact Details
For Capitec merchant support, call 0860 66 77 06 or email MerchantSupport@capitecbank.co.za. Capitec lists Merchant Support as available 24 hours on both channels for businesses using its card machines, including support problems and new sales enquiries.
Capitec merchant support contact details
| What it is for | Contact |
|---|---|
| Merchant Support (24 hours) | 0860 66 77 06 |
| Merchant Support email | MerchantSupport@capitecbank.co.za |
| Business banking contact centre (24 hours) | 0860 30 92 50 or 011 302 0400 |
| Stop a lost business card | 0860 30 92 50, option 1 |
| Business Banking Collections | 021 137 6436, BusinessBankingCollections@capitecbank.co.za |
Capitec Merchant Support is the team for businesses that take card payments on a Capitec card machine. It handles matters such as enabling refunds and withdrawals, consistently declined sales, printer problems, manager changes and pricing. The merchant team is separate from the personal Client Care Centre and the business banking contact centre.
The Merchant Support number and mailbox are also used for new sales enquiries. Capitec asks prospective merchants to use these channels for a personalised quote. The details on this page were read from capitecbank.co.za on 14 September 2026.
ContactDetails.co.za is independent and cannot access a merchant profile. For Capitec’s personal banking lines, see Capitec contact details.
What Capitec Merchant Support can help with
Use Merchant Support when the issue concerns a Capitec card machine or the merchant setup linked to it. Capitec’s card machine help directs merchants to the support team for the following jobs:
- turning on refunds, cash withdrawals or balance enquiries when the button is missing from the home screen
- sales that are declined consistently, or a decline reason you do not recognise
- blank receipts that persist after reloading the paper roll, which may mean a damaged printer
- changing the registered email address or making someone else the manager
Some card machine tasks do not require a call. A manager resets the PIN under Settings, Manager Profile, Update PIN, and a reset link is emailed. Transaction History shows 100 transactions at a time and provides a date filter covering up to 90 days across all your machines.
Capitec merchant card machine payments
The machines accept Visa, Mastercard, American Express, Diners Club, RCS and SASSA cards, as well as Apple, Samsung and Google Pay. American Express, Diners Club and RCS require a separate sign-up with those companies. QR and card-not-present payments are not available.
Capitec merchant card machine prices and fees
The Pro costs R699 and the Print R1 399, once-off, with no contract or monthly fee. Delivery is free within 3 to 5 working days.
Commission is stated excluding VAT. The rate is 1.85% on local cards for monthly card sales up to R50 000 and 2.3% on international cards. Local debit card rates fall to 0.85%, 0.70% and 0.60% as monthly sales pass R50 000, R500 000 and R1 million. Credit card rates at those levels are 1.85%, 1.70% and 1.60%. Capitec adjusts rates after three consecutive months at the higher level.
Capitec merchant settlement account requirements
Settlements go into a Capitec personal or business account. A CIPC-registered business must use a Capitec business account. Settlement is next day, including weekends and public holidays.
Business banking contact centre and collections
For business banking contact centre matters, use 0860 30 92 50 or 011 302 0400. To stop a lost business card, call 0860 30 92 50, option 1. Business Banking Collections can be reached on 021 137 6436 or BusinessBankingCollections@capitecbank.co.za.
Escalating an unresolved Capitec merchant problem
Log the problem with Merchant Support first and keep the reference. If it is not resolved, use the business banking contact centre on 0860 30 92 50 and quote that reference. If Capitec’s final response does not settle a banking complaint, it can go to the National Financial Ombud Scheme on 0860 800 900 or info@nfosa.co.za.
If you are a victim of a scam involving your business account, Capitec’s contact page asks you to report it to the bank straight away. Do not give your manager PIN to anyone who phones you.
Frequently asked questions
What is the Capitec merchant support number?
The Capitec Merchant Support number is 0860 66 77 06. Capitec lists the line as available 24 hours for merchant support and new sales enquiries.
What is the Capitec Merchant Support email address?
The Merchant Support email address is MerchantSupport@capitecbank.co.za. Capitec lists the mailbox for merchant support and new sales enquiries.
Who do I contact about a Capitec card machine problem?
Contact Merchant Support on 0860 66 77 06 for issues such as consistently declined sales, printer problems, missing refund or withdrawal functions, or changes to the registered email address or manager.
How much does a Capitec card machine cost?
The Pro costs R699 and the Print R1 399, once-off, with no contract or monthly fee. Delivery is free within 3 to 5 working days.
How do I know these Capitec Merchant Services details are correct?
The details on this page were read from Capitec’s official website or channels, and the page records that they were checked on 14 September 2026. Confirm on the official site before you share personal information or make a payment.
Sources
- capitecbank.co.za card machines page and contact us page, read 14 September 2026