Banking & Finance · Contact details
Wonga Contact Details
The Wonga contact number is 0861 966 421, open Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 13:00, and the customer care email is customercare@wonga.co.za. Wonga publishes no live chat and no WhatsApp channel: its support page lists self-service in My Account, the phone line and three email addresses, and has no chat option, so the phone line and email are the routes to an agent. Wonga also publishes collections@wonga.co.za for collections and loan repayments, and fraud@wonga.co.za for fraud. All of these are on Wonga’s support page, wonga.co.za/support, under “Get in touch with us”. Before you call, note that application status, current balance, statements and paid-up letters are all self-service in My Account. All details below come from Wonga’s own website.
ContactDetails.co.za is an independent directory. We are not Wonga, we cannot see a loan application and we cannot change a repayment.
Wonga contact details at a glance
| Route | Details |
|---|---|
| Telephone, with hours below | 0861 966 421 |
| Customer care email (complaints, refunds and account queries) | customercare@wonga.co.za |
| Collections and loan repayments email | collections@wonga.co.za |
| Fraud email | fraud@wonga.co.za |
| Online account: application status, balance, statements, paid-up letters | wonga.co.za (My Account) |
| Help centre | wonga.co.za/help |
| Address | 1st Floor, 14 Kloof Street, Gardens, Cape Town, 8001 |
The help centre at wonga.co.za/help has sections on eligibility, application, disbursement, repayments, settlement and account management, and Wonga also publishes a Jargon Buster explaining lending terms, which is worth a look before a call about interest, fees or settlement, since those conversations go faster when both sides use the same words.
Wonga live chat
Wonga does not publish a live chat or WhatsApp channel. Its support page lists self-service in My Account, the phone line and three email addresses, and has no chat option. To get in touch with a Wonga agent, call 0861 966 421 (Monday to Friday 08:00 to 17:00, Saturday 08:00 to 13:00) or email customercare@wonga.co.za.
Wonga customer service hours
The call centre on 0861 966 421 is open Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 13:00. The 17:00 application cut-off Wonga advertises is for same-day disbursement: an application completed before 17:00 can put cash in your account in under fifteen minutes, which sets the expectation for how the product works. Because the business operates entirely online, there is no branch network and no walk-in lending counter; the Kloof Street address is an office rather than a branch.
Wonga banking details and how to pay
Wonga no longer accepts EFT payments, so it publishes no bank account for deposits. Treat any “Wonga banking details” sent to you for a deposit with suspicion. Repayments are collected by debit order on your selected date, and you can make a manual payment at any time in My Account, under Repay, by Visa or Mastercard credit or debit card, Capitec Pay or Ozow Instant EFT. A manual repayment made within 5 days of your next debit order does not cancel that pending debit order.
For a settlement letter, log in, open Loan Summary, choose “Make payment” and then “Request settlement letter”. For repayment questions, email collections@wonga.co.za.
How to change your Wonga cellphone number or login details
- Cellphone number: edit it in My Account. If one-time PINs still do not arrive, call 0861 966 421.
- Email address: log into My Account, click “Change your email” in the Profile tab, then confirm using the link sent to the new address.
- Password: go to My Account, Profile, Change Password, or use the recover-password link on the login page.
Wonga fraud contact
To report fraud, including suspected card fraud linked to a Wonga loan, email fraud@wonga.co.za or call 0861 966 421.
What Wonga provides
Wonga is a South African short-term online lender. It advertises that an application completed before 17:00 can put cash in your account in under fifteen minutes, which sets the expectation for how the product works: applications are decided quickly and entirely online, with no branch network. The legal entity is Wonga Online (Pty) Ltd, registered in South Africa under company number 2019/167500/07, and a registered credit provider under NCRCP12875. That NCR registration number is published so that you can check it before borrowing.
If a Wonga problem is not resolved
- Check the online account first. Balance, statement and paid-up letter requests are all self-service and do not need a call.
- Have your South African ID number ready when you call, since that is what identifies you to a lender.
- If you cannot meet a repayment, contact collections@wonga.co.za or call 0861 966 421 before the due date rather than after.
- Wonga publishes a Code of Practice setting out how it says it will treat customers. Read the relevant section before escalating, since it is what a complaint is measured against.
Frequently asked questions
Does Wonga have live chat or WhatsApp?
No. Wonga publishes no live chat or WhatsApp channel; its support page lists self-service in My Account, the phone line and three email addresses, and has no chat option. Call 0861 966 421 or email customercare@wonga.co.za to reach an agent.
What is the Wonga customer service number?
Call 0861 966 421, Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 13:00. Have your South African ID number ready, since that is what identifies you to a lender.
What are Wonga’s banking details?
Wonga no longer accepts EFT payments and publishes no bank account for deposits. Pay in My Account under Repay by Visa or Mastercard card, Capitec Pay or Ozow Instant EFT, or let the debit order collect on your selected date. Treat any “Wonga banking details” sent to you for a deposit with suspicion.
How do I report fraud to Wonga?
Email fraud@wonga.co.za or call 0861 966 421. The same number handles customer care, so say that you are reporting fraud when the agent answers.
How do I change my cellphone number on Wonga?
Edit it in My Account. If one-time PINs still do not arrive after the change, call 0861 966 421.
How do I get a Wonga settlement letter?
Log in, open Loan Summary, choose “Make payment” and then “Request settlement letter”. For repayment questions, email collections@wonga.co.za.
Sources
The physical address, company registration and NCR registration were read from wonga.co.za on 30 August 2026. Wonga’s help centre gives customercare@wonga.co.za for complaints and says it normally responds within 48 working hours. Nothing has been inferred or taken from a directory.
- Wonga support page, wonga.co.za/support, for the phone number, call centre hours, and the customer care, collections and fraud email addresses (read 26 September 2026)
- Wonga help centre, wonga.co.za/help, for changing your cellphone number, email and password, and the settlement letter steps (read 26 September 2026)
- Wonga repay page, wonga.co.za/repay, for payment methods and the end of EFT payments (read 26 September 2026)
- Wonga site configuration on wonga.co.za, for the address, company registration and NCR number (read 26 September 2026)