Banking & Finance · Contact details
WesBank Contact Details
The WesBank contact number for existing accounts is 0861 288 272, open weekdays 08:00 to 17:00 and Saturdays 08:00 to 12:00. To arrange vehicle finance through a dealer, call 0861 137 137 or email finance@wesbank.co.za; for a private-seller purchase, call 0861 900 900 or email privatefinance@wesbank.co.za. WesBank Business Finance is on 0861 922 677 (fcs@wesbank.co.za). WesBank’s head office is at 1 Enterprise Road, Fairland, 2170. Every detail below was read from WesBank’s Contact us and account pages on wesbank.co.za on 14 September 2026.
WesBank contact numbers
| What you need | Contact | Hours |
|---|---|---|
| Account enquiries (existing finance) | 0861 288 272 | Weekdays 08:00 to 17:00; Sat 08:00 to 12:00 |
| New finance: dealer purchase | 0861 137 137, finance@wesbank.co.za | Weekdays 08:00 to 17:00; Sat 08:00 to 12:00 |
| New finance: private seller purchase | 0861 900 900, privatefinance@wesbank.co.za | Weekdays 08:00 to 17:00; Sat 08:00 to 12:00 |
| Leisure purchase | 0861 137 137 | Weekdays 08:00 to 17:00; Sat 08:00 to 12:00 |
| CashPower personal loan | 0861 238 252 | Weekdays 08:00 to 17:00; Sat 08:00 to 12:00 |
| Business Finance general enquiries | 0861 922 677, fcs@wesbank.co.za | Weekdays 08:00 to 17:00 |
| Fleet card | 0861 233 233, fleetsupport@fnb.co.za | Weekdays 08:00 to 17:00 |
| Managed maintenance | 0861 102 090 | Weekdays 08:00 to 17:00 |
| Head office | WesBank Head Office, 1 Enterprise Road, Fairland, 2170 |
WesBank customer service for existing accounts
If you already have a WesBank vehicle finance agreement, call Account Enquiries on 0861 288 272. WesBank asks customers to check what can be done online first, and its Contact us page lists these quick account actions you can do yourself after logging in:
- view your account balance and download statements
- get a settlement quote
- download a NaTIS copy
- make a payment arrangement or an account payment
- report a vehicle theft or write-off
WesBank settlement quote
To find out how much you need to settle your vehicle finance, use “Get a settlement quote” under Manage Account on wesbank.co.za, then select Continue. WesBank does not publish a separate settlement phone number; if you cannot get the quote online, call Account Enquiries on 0861 288 272 during office hours. Check the date the quote is valid until before you pay.
WesBank email addresses
WesBank’s Contact us page lists email only for new finance and business services: finance@wesbank.co.za for dealer purchases, privatefinance@wesbank.co.za for private-seller purchases, fcs@wesbank.co.za for Business Finance, and fleetsupport@fnb.co.za for the fleet card. The fleet card address uses FNB’s domain because WesBank is a division of FirstRand Bank. The page does not list a general customer service or collections email address for existing accounts, so account queries go to 0861 288 272 or the online account.
WesBank WhatsApp number and banking details
WesBank’s Contact us page does not list a WhatsApp number, and it does not publish bank account details for payments. To pay your account, use “Make an account payment” in the online account or the WesBank App, or confirm payment details with Account Enquiries on 0861 288 272. WesBank also runs a “Guidance on Scams” page. Be wary of anyone who contacts you with new banking details for your vehicle finance and asks you to pay into a different account.
WesBank Business Finance and fleet
Business customers call Business Finance general enquiries on 0861 922 677 or email fcs@wesbank.co.za, weekdays 08:00 to 17:00. Fleet card holders use 0861 233 233 or fleetsupport@fnb.co.za, and managed maintenance queries go to 0861 102 090. WesBank’s business services include specialised and small business finance, Islamic business finance, vehicle leasing, fleet solutions and business asset cover.
Applying for WesBank finance
For a car you are buying from a dealership, call 0861 137 137; for a private sale, 0861 900 900, as WesBank lists separate numbers for each. WesBank also offers motorcycle, leisure and solar finance, CashPower personal loans (0861 238 252) and Guaranteed Future Value finance. The WesBank App lets you check your affordability, get approved, personalise your deal and sign your contract.
WesBank complaints
WesBank publishes a Complaints procedure page and an Ombudsman page in the Help Centre on wesbank.co.za. Start with Account Enquiries on 0861 288 272, keep the reference number, and follow the complaints procedure if the matter is not resolved. WesBank is a division of FirstRand Bank Limited, an authorised financial services and registered credit provider, NCRCP20, registration number 1929/001225/06.
Sources
- WesBank Contact us page, wesbank.co.za/manage-account/contact-us, read 14 September 2026
- WesBank Settlement quote page and site footer (head office and statutory details), wesbank.co.za, read 14 September 2026