Banking & Finance · Contact details
WesBank Contact Details
The WesBank call centre number for existing accounts is 0861 288 272, open weekdays 08:00 to 17:00 and Saturdays 08:00 to 12:00. The WesBank email address for account queries is service@wesbank.co.za. For new WesBank motor finance through a dealer, call 0861 137 137 or email finance@wesbank.co.za; for a private-seller purchase, call 0861 900 900 or email privatefinance@wesbank.co.za. WesBank Business Finance is on 0861 922 677 (fcs@wesbank.co.za), and personal loans are on 0861 238 252. WesBank’s head office is at 1 Enterprise Road, Fairland, 2170. Every detail below was read from WesBank’s Contact us, settlement quote, help centre and complaints pages on wesbank.co.za, and rechecked on 26 September 2026.
WesBank contact numbers
| What you need | Contact | Hours |
|---|---|---|
| Account enquiries (existing finance), WesBank Customer Care Centre | 0861 288 272 | Weekdays 08:00 to 17:00; Sat 08:00 to 12:00 |
| Customer service email (account queries, payment arrangements, voluntary surrender, settlement quotes) | service@wesbank.co.za | Not stated |
| Complaints | complaintsresolution@wesbank.co.za or the online complaint form | Not stated |
| X (Twitter) support | DM @WesBank_Support | Not stated |
| New finance: dealer purchase | 0861 137 137, finance@wesbank.co.za | Weekdays 08:00 to 17:00; Sat 08:00 to 12:00 |
| New finance: private seller purchase | 0861 900 900, privatefinance@wesbank.co.za | Weekdays 08:00 to 17:00; Sat 08:00 to 12:00 |
| Leisure purchase | 0861 137 137 | Weekdays 08:00 to 17:00; Sat 08:00 to 12:00 |
| CashPower personal loan (WesBank personal loan) | 0861 238 252 | Weekdays 08:00 to 17:00; Sat 08:00 to 12:00 |
| Business Finance general enquiries | 0861 922 677, fcs@wesbank.co.za | Weekdays 08:00 to 17:00 |
| Fleet card | 0861 233 233, fleetsupport@fnb.co.za | Weekdays 08:00 to 17:00 |
| Managed maintenance | 0861 102 090 | Weekdays 08:00 to 17:00 |
| Head office | WesBank Head Office, 1 Enterprise Road, Fairland, 2170 | Not stated |
WesBank call centre contact details and hours
The WesBank call centre for customers who already have vehicle finance is Account Enquiries on 0861 288 272. WesBank’s help centre calls the same line the WesBank Customer Care Centre, and it is the closest thing WesBank has to a client services number.
WesBank’s working hours for Account Enquiries and new finance are weekdays 08:00 to 17:00 and Saturdays 08:00 to 12:00. Business Finance works weekdays 08:00 to 17:00 only. Have your account number or ID number ready when you call, along with the vehicle details if your question is about a specific agreement.
WesBank does not publish a general “call me back” service for accounts. Call 0861 288 272 or email service@wesbank.co.za instead. A third route is a direct message to @WesBank_Support on X.
WesBank email address
For existing accounts, WesBank’s settlement quote and help centre pages give service@wesbank.co.za for account queries, payment arrangements and voluntary surrender. Complaints go to complaintsresolution@wesbank.co.za.
WesBank’s Contact us page lists email only for new finance and business services: finance@wesbank.co.za for dealer purchases, privatefinance@wesbank.co.za for private-seller purchases, fcs@wesbank.co.za for Business Finance, and fleetsupport@fnb.co.za for the fleet card. The fleet card address uses FNB’s domain because WesBank is a division of FirstRand Bank.
WesBank check balance, statements and other self-service
WesBank asks customers to check what can be done online first. To check your WesBank balance, log in to your online account: its Contact us page lists these quick account actions you can do yourself after logging in:
- view your account balance and download statements
- get a settlement quote
- download a NaTIS copy
- make a payment arrangement or an account payment
- report a vehicle theft or write-off
If you cannot log in to download a statement or NaTIS copy, or the balance looks wrong, call Account Enquiries on 0861 288 272 during office hours.
WesBank loans contact number: new finance and personal loans
WesBank lists separate numbers for each kind of new finance application. For a car you are buying from a dealership, call 0861 137 137; WesBank’s own label for this line is New Business, and it also takes leisure purchase queries. For a private sale, call 0861 900 900. Both are open weekdays 08:00 to 17:00 and Saturdays 08:00 to 12:00.
WesBank also offers motorcycle, leisure and solar finance, CashPower personal loans (0861 238 252) and Guaranteed Future Value finance. The WesBank App lets you check your affordability, get approved, personalise your deal and sign your contract.
WesBank personal loan contact details
WesBank’s personal loan is called CashPower. Call the CashPower Personal Loan line on 0861 238 252, weekdays 08:00 to 17:00 and Saturdays 08:00 to 12:00. On WesBank’s site this number sits in the CashPower personal loans section as the number to call to request information in Afrikaans, Zulu or Xhosa.
WesBank vehicle refinance and balloon refinance
WesBank lets you apply for balloon refinance online through the “Apply for balloon refinance” link on its Refinancing your balloon amount page. You can apply within 60 days of the balloon being due, and the refinance becomes a completely new finance agreement for the balloon amount. WesBank says you only get an idea of the refinance instalments after you submit your documents and apply.
WesBank settlement quote
For a WesBank settlement quote, use “Get a settlement quote” under Manage Account on wesbank.co.za, then select Continue: you can request the settlement figure yourself after logging in. There is no separate WesBank settlement contact number; if you cannot get the quote online, call Account Enquiries on 0861 288 272 during office hours or email service@wesbank.co.za. Check the date the quote is valid until before you pay.
WesBank banking details and WhatsApp number
WesBank’s Contact us page does not list a WhatsApp number, and it does not publish bank account details for payments. To pay your account, use “Make an account payment” in the online account or the WesBank App, or confirm payment details with Account Enquiries on 0861 288 272. WesBank also runs a “Guidance on Scams” page. Be wary of anyone who contacts you with new banking details for your vehicle finance and asks you to pay into a different account.
WesBank debt review, collections and car upliftment contact
If you are struggling with payments, WesBank asks you to contact it as soon as possible to request a payment arrangement: call 0861 288 272, email service@wesbank.co.za or DM @WesBank_Support on X. The same routes handle voluntary surrender of your vehicle (upliftment), reports of a stolen or written-off vehicle and concerns about overcharging. You can also make an arrangement after logging in online or in the WesBank or FNB app.
WesBank does not publish a separate debt review, collections, legal or pre-legal, or capital reduction number or mailbox. Use 0861 288 272 or service@wesbank.co.za for these queries. WesBank’s help centre also has articles on debt review and avoiding repossession.
WesBank Business Finance and fleet
Business customers call Business Finance general enquiries on 0861 922 677 or email fcs@wesbank.co.za, weekdays 08:00 to 17:00. Fleet card holders use 0861 233 233 or fleetsupport@fnb.co.za, and managed maintenance queries go to 0861 102 090. WesBank’s business services include specialised and small business finance, Islamic business finance, vehicle leasing, fleet solutions and business asset cover.
WesBank does not publish separate contact details for corporate, merchant or dealer authorisation, staff finance, VAF, Motorite service plan, Liquid Finance or lockbook queries. Business customers use 0861 922 677 or fcs@wesbank.co.za, and individuals use 0861 288 272 or service@wesbank.co.za.
WesBank complaints
WesBank publishes a Complaints procedure page in the Help Centre on wesbank.co.za. Start with Account Enquiries on 0861 288 272 and keep the reference number. If the matter is not resolved, email the WesBank Customer Care Centre on complaintsresolution@wesbank.co.za or submit the online complaint form on the complaints procedure page. WesBank says it investigates complaints in line with the Code of Banking Practice.
WesBank registration number, head office and branches
WesBank is a division of FirstRand Bank Limited, an authorised financial services and registered credit provider, NCRCP20, registration number 1929/001225/06. That registration number belongs to FirstRand Bank Limited, because WesBank is a division of the bank and not a separate company.
WesBank does not publish a branch network or regional office list, including for Kuils River, George, Border or Brakpan. The only address it gives is the head office at 1 Enterprise Road, Fairland, 2170. Use 0861 288 272 for account queries wherever you are.
Frequently asked questions
What is the WesBank call centre number?
For an existing WesBank account, call Account Enquiries on 0861 288 272. New finance applications use 0861 137 137, or 0861 900 900 for a private sale.
What are WesBank’s operating hours?
Account Enquiries on 0861 288 272 is open weekdays 08:00 to 17:00 and Saturdays 08:00 to 12:00. Business Finance on 0861 922 677 is open weekdays 08:00 to 17:00.
What is the WesBank email address?
Account queries go to service@wesbank.co.za. New finance uses finance@wesbank.co.za for dealer purchases and privatefinance@wesbank.co.za for private sales.
How do I check my WesBank balance?
Log in to your WesBank online account, where you can view your account balance and download statements. If that does not work, call 0861 288 272.
Does WesBank have a WhatsApp number in South Africa?
WesBank’s Contact us page does not list a WhatsApp number. Use 0861 288 272, service@wesbank.co.za or a DM to @WesBank_Support on X.
Who do I contact at WesBank about debt review or collections?
WesBank has no separate debt review or collections line. Call 0861 288 272, email service@wesbank.co.za or DM @WesBank_Support on X to request a payment arrangement.
What is the WesBank personal loan contact number?
The CashPower Personal Loan line is 0861 238 252.
What is the WesBank complaints email address?
Complaints go to the WesBank Customer Care Centre on complaintsresolution@wesbank.co.za, or use the online complaint form on WesBank’s complaints procedure page.
What is WesBank’s registration number?
WesBank is a division of FirstRand Bank Limited, registration number 1929/001225/06, a registered credit provider under NCRCP20.
Sources
- WesBank Contact us page, wesbank.co.za/manage-account/contact-us, read 14 September 2026
- WesBank Settlement quote page and site footer (head office and statutory details), wesbank.co.za, read 14 September 2026
- WesBank Contact us, Settlement quote pages and footer (service email, fax, hours), wesbank.co.za/manage-account, read 26 September 2026
- WesBank Help Centre, Be in the know (payment arrangements, voluntary surrender), wesbank.co.za/help-centre/be-in-the-know, read 26 September 2026
- WesBank Complaints procedure, wesbank.co.za/help-centre/complaints-procedure, read 26 September 2026
- WesBank Refinancing your balloon amount, wesbank.co.za/home/balloon-payments/refinancing-your-balloon-amount, read 26 September 2026
- WesBank Contact us page and site footer (no branch or regional office list), wesbank.co.za/manage-account/contact-us, read 13 October 2026