Randburg is in Johannesburg, Gauteng, and falls within the CCMA’s Gauteng structures.
The CCMA is free to employees and you do not need a lawyer. Legal representation is in fact restricted at conciliation, which is deliberate: the process is designed to work without one.
The deadlines decide most cases before the merits do. A dismissal must be referred within 30 days of the dismissal date and an unfair labour practice within 90 days. A late referral needs condonation, which is granted at the CCMA’s discretion and not automatically. If a deadline is close, refer first and sort out the detail afterwards.
This page covers how to contact the Commission for Conciliation, Mediation and Arbitration in South Africa. The details below were taken from the official Commission for Conciliation, Mediation and Arbitration contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not the Commission for Conciliation, Mediation and Arbitration and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The Commission for Conciliation, Mediation and Arbitration contact numbers
These routes were verified against the official Commission for Conciliation, Mediation and Arbitration contact page on 22 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| National call centre | 0861 16 16 16 |
| 060 224 2437 | |
| General email | [email protected] |
| Complaints email | [email protected] |
| Johannesburg office | 011 220 5000 |
The national office is at 28 Harrison Street, Johannesburg, 2001.
The CCMA is free to employees and you do not need a lawyer. Legal representation is in fact restricted at conciliation. The deadlines are strict: a dismissal must be referred within 30 days of the dismissal date and an unfair labour practice within 90 days. A late referral needs condonation, which is granted at the CCMA’s discretion and not automatically.
Self-service options before you call
- Check the official site at ccma.org.za, which carries the current contact details and any online enquiry form.
- WhatsApp on 060 224 2437, which works over wifi and leaves you a written record.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
How a CCMA referral works
- Referral is free and forms are available at any CCMA office. You do not need a lawyer, and legal representation is restricted at conciliation by design.
- Deadlines decide many cases before the merits do. Thirty days for a dismissal, ninety days for an unfair labour practice. Late referrals need condonation, granted at the CCMA’s discretion.
- Conciliation comes first, arbitration second. If conciliation fails, a certificate is issued and the matter can be set down for arbitration, where evidence is led.
- An arbitration award is binding and enforceable, and can be made an order of the Labour Court. It is reviewed, not appealed, and a review has a six week deadline.
- Bring your documents. The contract, payslips, the disciplinary notice, the outcome letter and any correspondence. An award is made on the evidence presented.
Some sectors fall under a bargaining council rather than the CCMA, and referring to the wrong body wastes the deadline. The CCMA will tell you which applies to your industry.
Complaints and escalation
If a first call does not resolve the matter, escalate through the workplace grievance procedure first, then the labour centre. Disputes about dismissal, unfair labour practice or unpaid wages go to the CCMA on 0861 16 16 16, free to employees, within 30 days for a dismissal and 90 days for an unfair labour practice. Health and safety and unlawful deductions go to the Department of Employment and Labour’s inspectorate.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most employment complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Commission for Conciliation, Mediation and Arbitration contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the Commission for Conciliation, Mediation and Arbitration.
- Reach Commission for Conciliation, Mediation and Arbitration through the official site at ccma.org.za rather than through a number in a search advert or a social media reply.
- The Commission for Conciliation, Mediation and Arbitration will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Commission for Conciliation, Mediation and Arbitration contact number?
The routes are listed in the table above, with what each one is for. The main route is 0861 16 16 16. Confirm it on ccma.org.za before relying on it, since numbers are changed from time to time.
How do I know a Commission for Conciliation, Mediation and Arbitration number is genuine?
Check it against the official site at ccma.org.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not the Commission for Conciliation, Mediation and Arbitration, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Commission for Conciliation, Mediation and Arbitration source on 22 August 2026. If you find a detail that has changed, the official source is always the authority.