Austell Pharmaceuticals is a South African pharmaceutical manufacturer, based in Parktown, Johannesburg.
Report a suspected side effect, not just a complaint. Adverse drug reactions are reported to SAHPRA on 012 501 0300, and that reporting is how safety signals are detected at all.
Never buy prescription medicine outside a licensed pharmacy. An online seller supplying prescription medicine without a prescription is operating unlawfully, and that channel is how falsified medicine enters the country.
This page covers how to contact Austell Pharmaceuticals in South Africa. The details below were taken from the official Austell Pharmaceuticals contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Austell Pharmaceuticals and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Austell Pharmaceuticals contact numbers
These routes were verified against the official Austell Pharmaceuticals contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Customer care, 0860 AUSTEL | 0860 287 835 |
| Switchboard | +27 11 611 1400 |
| General enquiries email | [email protected] |
| Job applications email | [email protected] |
The company address is 1 Sherborne Road, Parktown, Johannesburg, 2193.
Report a suspected side effect, not just a complaint. Adverse drug reactions are reported to SAHPRA on 012 501 0300, and that reporting is how safety signals are detected at all. Never buy prescription medicine outside a licensed pharmacy: falsified medicines are a real and growing problem here.
Self-service options before you call
- Check the official site at austell.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Health claims, cures and the products that make them
- A product claiming to treat or cure a condition is making a medicinal claim, and medicines require registration with SAHPRA. An unregistered product making such a claim is not lawfully sold.
- Never stop prescribed treatment on the strength of a cure claim. People have died doing this, particularly with HIV, tuberculosis, diabetes and cancer treatment.
- Report unregistered products and false claims to SAHPRA on 012 501 0300. That reporting is how these products are actually taken off the market.
- Report a suspected side effect too. Adverse drug reactions are reported to SAHPRA, and that is how safety signals get detected at all.
- Buy medicine only from a registered pharmacy. An online seller supplying prescription medicine without a prescription is operating unlawfully, and that channel is how falsified medicine enters the country.
A complaint about a pharmacy or a pharmacist goes to the South African Pharmacy Council on 0861 727 200. Registration of any pharmacy can be checked there.
Complaints and escalation
If a first call does not resolve the matter, escalate through the manufacturer’s or pharmacy’s own route. Adverse reactions, unregistered products and false health claims are reported to SAHPRA on 012 501 0300, and complaints about a pharmacy or a pharmacist go to the South African Pharmacy Council on 0861 727 200.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most health products complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Austell Pharmaceuticals contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Austell Pharmaceuticals.
- Reach Austell Pharmaceuticals through the official site at austell.co.za rather than through a number in a search advert or a social media reply.
- Austell Pharmaceuticals will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Austell Pharmaceuticals contact number?
The routes are listed in the table above, with what each one is for. The main route is 0860 287 835. Confirm it on austell.co.za before relying on it, since numbers are changed from time to time.
How do I know a Austell Pharmaceuticals number is genuine?
Check it against the official site at austell.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Austell Pharmaceuticals, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Austell Pharmaceuticals source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.