Glen Grey Hospital is a 151 bed district hospital in Indwe Street, Lady Frere, in the Eastern Cape. The town was renamed Cacadu in 2017, so both names appear in official records and directions. It has a 24 hour emergency department, which sets it apart from the clinics around it. The Eastern Cape publishes no facility numbers, so the verified route is the provincial call centre on 0800 032 364, or an SMS to 34010.
ContactDetails.co.za is an independent directory. We are not the hospital or the Eastern Cape Department of Health. This page is a routing aid, and it is explicit about what could not be confirmed.
If this is an emergency
Call 10177 for an ambulance, or 112 from any mobile phone. Glen Grey does run an emergency department, so it is a genuine destination rather than a place that will turn you away, but a hospital switchboard cannot dispatch a vehicle. Indwe Street is about four kilometres southwest of the centre of Lady Frere, off the R410, which matters when you are directing an ambulance or a driver at night.
Verified contact routes
| What it is for | Contact |
|---|---|
| EC Health call centre, toll free | 0800 032 364 |
| EC Health by SMS | 34010 |
| EC Health call centre email | [email protected] |
| Fraud and corruption hotline | 0800 701 701 |
| Ambulance, nationally | 10177 or 112 |
| Health Ombud, standard of care | 080 911 6472 |
What this hospital actually provides
Glen Grey serves the Emalahleni sub-district and a population of roughly 135,000. Knowing what it does and does not offer saves the wrong journey, because the alternative in this part of the Chris Hani district is a long drive.
- Emergency department, plus medical and surgical services and an operating theatre.
- Maternity and paediatric wards, and an outpatients department.
- Antiretroviral treatment for HIV, and pharmacy services.
- Termination of pregnancy services.
- Post-trauma counselling.
- X-ray, physiotherapy and a laboratory on site.
It is a district hospital, not a regional or specialist one. Anything needing a specialist is referred onward within the province, and that referral is arranged by the hospital rather than by you.
Two services worth knowing about in advance
Termination of pregnancy is time limited by law, and what is available depends on how far along a pregnancy is. That makes early contact matter more than for almost anything else on the list above. Phone the provincial call centre rather than travelling on the assumption that the service is running on the day you arrive, and ask what the hospital currently offers and what it requires.
Post-trauma counselling is offered here. In a rural district that is not a given, and it is worth asking for by name rather than assuming you would have to travel to a city for it.
Lady Frere and Cacadu are the same place
The town was renamed Cacadu in 2017. Both names remain in use, and systems have shifted over at different speeds.
- Search official records under both names. Some list Cacadu, some still list Lady Frere.
- Do not confuse it with Lady Grey, a different Eastern Cape town with its own hospital. The names are close enough that directions and referrals occasionally go to the wrong one.
- Cacadu was also the former name of a district municipality elsewhere in the province, so a search for “Cacadu” alone returns unrelated results.
What it costs
As a provincial hospital, Glen Grey is free to pregnant and breastfeeding women and to children under six. Everyone else is charged on a sliding scale according to income, under the Uniform Patient Fee Schedule. Bring proof of income if you have it, because it determines the amount. Not having it does not mean being turned away, and nobody needing emergency care is refused for lack of documents.
What to bring
- Your identity document, or the patient’s.
- Your clinic card and hospital file number if you have attended before.
- The referral letter for anything that is not an emergency.
- Your medicines in their packaging.
- Proof of income where you have it.
Complaints
- Raise it at the hospital and get a written reference number.
- Escalate through the provincial call centre on 0800 032 364, quoting that reference.
- Then the Health Ombud on 080 911 6472, for the standard of care at the facility.
- Anyone demanding payment to arrange treatment or an earlier date should be reported on 0800 701 701.
- Conduct by a named doctor or nurse goes to the HPCSA or the South African Nursing Council.
Related contact pages
- Healthcare contact pages
- Public hospitals and clinics contact details
- Complaints and escalation contact pages
- How to verify a contact number before you use it
Frequently asked questions
What is the number for Glen Grey Hospital?
The Eastern Cape does not publish facility numbers. Use the provincial call centre on 0800 032 364, or SMS 34010, naming Glen Grey Hospital and Lady Frere.
Where is Glen Grey Hospital?
Indwe Street, Lady Frere, about 4km southwest of the town centre off the R410. Lady Frere was renamed Cacadu in 2017.
Does it have a casualty department?
Yes. It is a district hospital with an emergency department, plus maternity, paediatric, medical and surgical services and a theatre.
Is treatment free?
Free for pregnant and breastfeeding women and children under six. Everyone else pays on a sliding scale based on income.
Is this the same as Lady Grey Hospital?
No. Lady Grey is a different Eastern Cape town with its own hospital. Glen Grey is at Lady Frere, now Cacadu.
Routes on this page were read on the Eastern Cape Department of Health website on 24 August 2026. Where a detail has changed, the official source is always the authority.