Germiston is in the City of Ekurhuleni, Gauteng.
A Medicross centre is a day clinic, not an emergency department. For a medical emergency the numbers are 10177 for an ambulance and 112 from a mobile phone.
Medicross centres are part of the Netcare group, which is why bookings run through Netcare’s appointmed service rather than through a centre’s own line.
This page covers how to contact Medicross in South Africa. The details below were taken from the official Medicross contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Medicross and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Medicross contact numbers
These routes were verified against the official Medicross contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Netcare appointmed bookings | 0860 555 565 |
| Netcare customer service centre, 0860 NETCARE | 0860 638 2273 |
| Health Ombud complaints call centre | 080 911 6472 |
| Council for Medical Schemes | 086 112 3267 |
The Netcare customer service centre operates Monday to Friday from 08:00 to 16:00.
Medicross centres are part of the Netcare group, which is why bookings run through Netcare’s appointmed service. A Medicross centre is not an emergency department. For a medical emergency the numbers are 10177 or 112, not a day clinic’s booking line.
Self-service options before you call
- Check the official site at medicross.co.za, which carries the current contact details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Before anything else: what is an emergency
- An ambulance is 10177. From a mobile phone, 112 reaches an emergency operator. Police is 10111. These are the numbers to use, not a hospital switchboard or a clinic’s booking line.
- No one may be refused emergency medical treatment. Section 27 of the Constitution guarantees it, and that applies to private facilities regardless of medical scheme status or ability to pay.
- Chest pain, stroke symptoms, difficulty breathing, heavy bleeding and a suspected overdose are emergencies. With a stroke, treatment options narrow by the hour, so speed genuinely changes outcomes.
- Say where you are first. Give the location before the symptoms, because a call that drops after the address still gets help moving.
- Do not drive yourself. If there is any chance of losing consciousness, an ambulance is safer for you and for everyone else on the road.
For poisoning, keep the container and phone a poisons information helpline or get to an emergency department. For a mental health crisis, the Suicide Crisis Helpline on 0800 567 567 answers around the clock.
Complaints and escalation
If a first call does not resolve the matter, escalate through the practitioner’s or the facility’s own complaints process first, in writing. Complaints about an individual practitioner’s conduct go to the relevant statutory council, and complaints about care at a health establishment go to the Health Ombud on 080 911 6472. Medical scheme disputes go to the Council for Medical Schemes on 086 112 3267. All three are free.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most health complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Medicross contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Medicross.
- Reach Medicross through the official site at medicross.co.za rather than through a number in a search advert or a social media reply.
- Medicross will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Medicross contact number?
The routes are listed in the table above, with what each one is for. The main route is 0860 555 565. Confirm it on medicross.co.za before relying on it, since numbers are changed from time to time.
How do I know a Medicross number is genuine?
Check it against the official site at medicross.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Medicross, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Medicross source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.