Victoria Hospital is a Western Cape Government public hospital in Wynberg, Cape Town. Several hospitals in South Africa share the Victoria name, so check the location before travelling: this is the one in the City of Cape Town district.
Official contact channels
- Telephone: 021 799 1234 (published as +27 21 799 1234)
- Facility page: westerncape.gov.za/health-wellness/facility/victoria-hospital
What this organisation provides
Victoria Hospital is a public hospital in the Western Cape provincial health system, listed under the City of Cape Town district. As a provincial facility it treats public sector patients, and fees are assessed on the standard provincial patient classification rather than charged at private rates. Referral arrangements and which services are offered on site are set by the province, so confirm on the number above before travelling for a specific service.
Address and operating information
The hospital is at 1 Alphen Hill Road, Wynberg, Cape Town, 7800. The Western Cape Government lists its operating hours as 24 hours, Monday through Sunday, which reflects that it takes emergencies at any time rather than that every department runs overnight. Outpatient departments, clinics and administrative offices keep their own shorter hours, so call ahead for anything other than an emergency.
Support and escalation routes
Raise a complaint about care with the hospital first and keep the date, the ward or department and the patient folder number, because a complaint cannot be traced without them. If the hospital does not resolve it, the Western Cape Department of Health runs a provincial complaints process, and beyond that the Office of Health Standards Compliance and its Health Ombud investigate complaints about the standard of care in health establishments. Maladministration by a provincial department can also be taken to the Public Protector. Note that the provincial facility listing names an individual staff member as its contact person, and that address is a personal work mailbox rather than a general hospital one, so use the telephone number for general enquiries.
Sources
- Western Cape Government facility listing for Victoria Hospital: westerncape.gov.za/health-wellness/facility/victoria-hospital
- Western Cape Government health facilities directory: westerncape.gov.za
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