Stellenbosch is in the Cape Winelands. Cubaña trades as a licensed restaurant and bar group.
Licensed venues answer to two separate authorities. Noise and trading hours are a municipal bylaw matter; the licence itself is the provincial liquor board’s.
A student town’s venues fill on particular nights and operate booking and door policies accordingly. Confirm a table booking on the day, and confirm the age policy if it matters.
This page covers how to contact Cubaña in South Africa. The details below were taken from the official Cubaña contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Cubaña and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Cubaña contact numbers
These routes were verified against the official Cubaña contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Head office | 021 913 1300 |
| Head office email | [email protected] |
| Consumer Goods and Services Ombud | 0860 000 272 |
| CGSO WhatsApp | 081 335 3005 |
Licensed venues are regulated by the provincial liquor authority and the municipality. A complaint about noise or trading hours is a municipal bylaw matter, and a complaint about the licence itself goes to the provincial liquor board, which are two different routes.
Self-service options before you call
- Check the official site at cubana.co.za, which carries the current contact details and any online enquiry form.
- WhatsApp on 081 335 3005, which works over wifi and leaves you a written record.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
What a bank can and cannot do on a phone call
- An agent can freeze a card or a profile immediately. If you think your card or banking app has been compromised, say so in the first sentence: blocking is the fastest action available on the call and it is reversible.
- A disputed transaction is a formal process, not a favour. Ask for it to be logged as a dispute and get the reference. Card scheme rules give the bank a limited window to raise a chargeback, so a delay of weeks can close the door.
- An agent cannot reverse a payment you authorised yourself. Once you have approved a real-time payment or given someone an OTP, the money is gone and recovery depends on the receiving bank, not on your own.
- Nobody at a bank needs your PIN, your CVV, your online banking password or a one time PIN. A genuine agent will never ask, and no genuine process requires you to install remote access software.
- Ask for the complaint reference on the first call. Without it the ombud cannot see that you gave the bank a chance to answer, and the complaint is sent back to you.
Bank charges, interest and fee disputes are decided against what you signed, so ask for the pricing guide or the agreement that applies to your account. Every South African bank publishes a fee schedule, and the version that governs your account is the one in force when the fee was charged.
Complaints and escalation
If a first call does not resolve the matter, escalate through the outlet or the producer, keeping the packaging or the slip with the batch code and the outlet number. Suspected food poisoning goes to the municipal environmental health department, which inspects premises and can act on a pattern. Recalls are published by the National Consumer Commission on 012 065 1940.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most food complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Cubaña contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Cubaña.
- Reach Cubaña through the official site at cubana.co.za rather than through a number in a search advert or a social media reply.
- Cubaña will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Cubaña contact number?
The routes are listed in the table above, with what each one is for. The main route is 021 913 1300. Confirm it on cubana.co.za before relying on it, since numbers are changed from time to time.
How do I know a Cubaña number is genuine?
Check it against the official site at cubana.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Cubaña, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Cubaña source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.