Insurance & Medical Aid · Contact details
Virseker Insurance Contact Details
The Virseker insurance contact number for car insurance quotes and policy queries is 0861 47 79 11. The same line handles new quotes (Nuwe Verkope) and existing policy, claims and client service queries (Kliëntediens). After an accident or breakdown, Virseker’s 24/7 emergency assistance (Noodgeval bystand) is listed as 0861 33 37 85, and complaints about a claim go to 0860 00 72 51 or dispuutresolusie@virseker.co.za. Virseker’s website is in Afrikaans.
ContactDetails.co.za is an independent directory and has no connection to Virseker. We cannot quote, see a policy or register a claim.
Virseker contact numbers and email
| What it is for | Contact |
|---|---|
| Car insurance quote (Nuwe Verkope) | 0861 47 79 11, or the “Ons Bel Jou” call back form |
| Existing policy, claims and queries (Kliëntediens) | 0861 47 79 11 |
| 24/7 emergency assistance (Noodgeval bystand) | 0861 33 37 85 |
| Emergency assistance outside South Africa | +27 11 468 9697 |
| Car and personal extras (Kar & persoonlike Ektras) | 0860 09 46 24 |
| Complaints and claim disputes (Klagtes) | 0860 00 72 51, dispuutresolusie@virseker.co.za |
| Business insurance (Besigheidsversekering) | 0861 47 73 22, besigheidsklient@virseker.co.za |
| Report fraud anonymously (Bedrog) | 0861 11 56 53 |
| Brokers who want to sell Virseker | service@brokersupport.co.za |
Virseker emergency assistance: two numbers for one line
On the contact page the emergency entry displays 0861 33 37 85, but tapping it on a phone dials 0860 09 08 12. Virseker publishes nothing else to settle which is current, so save both and try the other if one does not connect. For help while you are outside South Africa, the contact page lists +27 11 468 9697 as the international emergency assistance number.
Virseker hours and address
Virseker’s address is Auto & General Park, Telesurelaan 1, Riverglen, Dainfern, 2191. Hours on the contact page (Ons Werksure) differ between sales and client service:
| Day | Sales (Verkope) | Client service (Kliëntediens) |
|---|---|---|
| Monday to Friday | 08:00 to 18:00 | 08:00 to 17:00 |
| Saturday | 08:00 to 13:00 | 08:00 to 13:00 |
| Sunday | Closed | Closed |
| Public holidays | 08:00 to 13:00 | Closed |
The footer on the same site shows sales as closed on public holidays, so call on a normal weekday if a quote cannot wait. The emergency assistance line runs 24/7, so the hours above do not apply to it.
Virseker car insurance cover types
Virseker’s car insurance (karversekering) comes in several forms. Omvattende Versekering, comprehensive cover, covers the car “from bumper to bumper” for theft, accident damage and natural disasters. Derdeparty, Brand en Diefstal, third party, fire and theft, covers theft, fire damage and damage you cause to other people’s vehicles or property, but not accident damage to your own car. Slegs Derdeparty, third party only, covers only the damage you cause to others. Veldbakkieversekering is comprehensive cover for a 4×4 or SUV and includes R10 000 cover for accessories, with the sound system covered separately. Virseker also sells Kompak cover.
Virseker’s site says it is a product of Auto & General Insurance Company Limited, a licensed non-life insurer and financial services provider. Add-ons listed on the site include scratch and dent, tyre and rim cover, a warranty and Auto Top-Up.
Cover limits and Virseker claim rules
Cover limits and claim conditions differ by product. On both third party options you can raise the third party limit to R5 million, R10 million or R20 million.
Claim rules in Virseker’s policy wording (Polisboek, version of 29 October 2024) include telling Virseker within 30 days of an incident, reporting stolen or lost goods to the police within 48 hours, and supplying requested information and documents within 14 days. After an accident, call the Virseker tow service or use an approved tow operator; otherwise the towing and storage costs are yours.
Complaining to Virseker about a claim
To dispute a claim outcome, the policy wording gives you 90 days to contact Virseker’s internal complaints department on 0860 00 72 51 or dispuutresolusie@virseker.co.za. If the outcome still goes against you, the wording allows a further six months to take the complaint to the National Financial Ombud Scheme (0860 800 900, info@nfosa.co.za). Complaints about advice or how the policy was sold go to the FAIS Ombud.
For anything else, start with Kliëntediens on 0861 47 79 11 and note the reference number.
Frequently asked questions
What is the Virseker insurance contact number?
Call 0861 47 79 11 for quotes, existing policies and claims. The 24/7 emergency assistance line is 0861 33 37 85, and the international emergency number is +27 11 468 9697.
What is the Virseker complaints number?
Complaints and claim disputes go to 0860 00 72 51 or dispuutresolusie@virseker.co.za. You have 90 days from a claim outcome to take it to that internal complaints department.
What is the Virseker email address?
dispuutresolusie@virseker.co.za for complaints and claim disputes, besigheidsklient@virseker.co.za for business insurance clients, and service@brokersupport.co.za for brokers who want to sell Virseker.
Is Virseker’s emergency assistance available 24/7?
Yes. The contact page lists 0861 33 37 85 as the 24/7 emergency assistance (Noodgeval bystand) number, so it is not limited to the sales and client service hours above. Note that tapping that entry on a phone dials 0860 09 08 12.
What car insurance does Virseker offer?
Comprehensive cover (Omvattende Versekering), third party, fire and theft (Derdeparty, Brand en Diefstal), third party only (Slegs Derdeparty), 4×4 and SUV cover (Veldbakkieversekering) and Kompak cover, plus add-ons such as scratch and dent, tyre and rim cover, a warranty and Auto Top-Up.
Sources
- virseker.co.za: Kontak Ons page, including the tel: links, read 16 September 2026
- virseker.co.za: Karversekering page and FAQs, and site footer, read 16 September 2026
- Virseker Polisboek: terms and conditions, version 29 October 2024, linked from virseker.co.za, read 16 September 2026
- nfosa.co.za published contact details