All Care sells a bundled family product: hospital cash back, a private ambulance, funeral cover, accidental death cover, burial repatriation and access to legal advice on one plan.
Bundled products are sold on the length of the list, and claimed on the detail of each item. Hospital cash back pays a fixed daily amount, not the hospital bill. Ambulance cover is a service benefit, not a payout. Each part has its own waiting period and its own limit.
Ask who underwrites each benefit and get it in writing. The published contact email uses a different domain from the website, which normally means an administrator does the servicing, and the underwriter and the administrator are the two parties who decide a claim.
This page covers how to contact All Care in South Africa. The details below were taken from the official All Care contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not All Care and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
All Care contact numbers
These routes were verified against the official All Care contact page on 22 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Main number | 087 551 3377 |
| Administrator email | [email protected] |
All Care sells a bundled family product covering hospital cash back, private ambulance, funeral cover, accidental death, burial repatriation and legal advice. Its published contact email uses a different domain from its website, which usually means an administrator handles the servicing. Ask who the underwriter and the administrator are, and get it in writing, because that is who decides a claim.
Self-service options before you call
- Check the official site at allcare.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Health insurance is not a medical scheme
- A medical scheme must cover prescribed minimum benefits. It is regulated by the Council for Medical Schemes and cannot refuse you on health grounds. Health insurance has no such obligation.
- Health insurance pays defined amounts for defined events, such as a fixed amount per day in hospital or per doctor’s visit. It does not pay whatever a hospital charges.
- Check the annual and per-event limits before an admission. This is where the gap between what people expect and what the policy pays turns up, and it turns up at the worst moment.
- Waiting periods and pre-existing condition exclusions apply, usually for the first months of cover and often longer for a condition you already had.
- Ask who the underwriter is. The brand you bought from is often not the insurer carrying the risk, and the underwriter decides the claim.
If you need cover that responds to a serious hospital admission without limits of this kind, that is a registered medical scheme, and the Council for Medical Schemes on 086 112 3267 publishes which schemes are registered.
Complaints and escalation
If a first call does not resolve the matter, escalate through the insurer’s own complaints process first, in writing. Health insurance is regulated as insurance, so an unresolved complaint goes to the National Financial Ombud on 0860 800 900. If what you actually hold is a medical scheme rather than health insurance, the regulator is the Council for Medical Schemes on 086 112 3267, and its complaints process is a different one.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most health insurance complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake All Care contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not All Care.
- Reach All Care through the official site at allcare.co.za rather than through a number in a search advert or a social media reply.
- All Care will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the All Care contact number?
The routes are listed in the table above, with what each one is for. The main route is 087 551 3377. Confirm it on allcare.co.za before relying on it, since numbers are changed from time to time.
How do I know a All Care number is genuine?
Check it against the official site at allcare.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not All Care, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official All Care source on 22 August 2026. If you find a detail that has changed, the official source is always the authority.