The Cancer Association of South Africa is a non-profit organisation, not an insurer or a medical scheme. It provides screening, education, support services and care facilities, and it does not pay medical bills.
Its services are free or heavily subsidised, including screening and support groups. Nobody at CANSA should be asking you for a policy premium or your banking details, and a caller who does is not from CANSA.
If your question is about who pays for cancer treatment, that is your medical scheme, and cancer treatment falls within prescribed minimum benefits for registered schemes. The Council for Medical Schemes on 086 112 3267 regulates schemes and handles complaints about them.
This page covers how to contact the Cancer Association of South Africa in South Africa. The details below were taken from the official Cancer Association of South Africa contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not the Cancer Association of South Africa and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The Cancer Association of South Africa contact numbers
These routes were verified against the official Cancer Association of South Africa contact page on 22 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Gauteng office | 011 616 7662 |
| Pretoria office | 012 329 3036 |
| Mobile contact | 072 197 9305 |
| Mobile contact, alternate | 071 867 3530 |
CANSA is a non-profit organisation, not an insurer or a medical scheme. It provides cancer screening, support services and care facilities, and it does not pay medical bills.
Self-service options before you call
- Check the official site at cansa.org.za, which carries the current contact details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the organisation’s own office. A non-profit is not a service you have bought, so there is no consumer complaint route as such. Registered non-profit organisations are listed with the Department of Social Development, and a registered public benefit organisation is also accountable to SARS for its tax status.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most non-profit complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Cancer Association of South Africa contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the Cancer Association of South Africa.
- Reach Cancer Association of South Africa through the official site at cansa.org.za rather than through a number in a search advert or a social media reply.
- The Cancer Association of South Africa will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Cancer Association of South Africa contact number?
The routes are listed in the table above, with what each one is for. The main route is 011 616 7662. Confirm it on cansa.org.za before relying on it, since numbers are changed from time to time.
How do I know a Cancer Association of South Africa number is genuine?
Check it against the official site at cansa.org.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not the Cancer Association of South Africa, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Cancer Association of South Africa source on 22 August 2026. If you find a detail that has changed, the official source is always the authority.