Edcon no longer exists in the form that sold these policies. The group that owned Edgars and Jet went into business rescue in 2020 and the retail chains were sold on, so an insurance product bought at an Edgars or Jet till is now serviced by the insurer, not the shop.
The insurer is who matters, and the insurer continues. When a retailer fails, insurance sold under its brand does not simply vanish: the underwriter still carries the risk and still owes the benefit. Your policy schedule names the underwriter and the administrator.
Check whether the premium is still being collected. If a debit order for store-linked cover is still going off a working account, the policy is probably still live and worth claiming on. If it stopped, ask whether the policy lapsed or was transferred.
This page covers how to contact Hollard in South Africa. The details below were taken from the official Hollard contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Hollard and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Hollard contact numbers
These routes were verified against the official Hollard contact page on 22 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Life claims email | [email protected] |
| Policy queries email | [email protected] |
| Hollard Investments customer care email | [email protected] |
| Ethics and tip-offs email | [email protected] |
Hollard’s website builds its contact page in the browser, so we could read its published email addresses but not its telephone numbers. Use the addresses below or the contact form on the official site.
Self-service options before you call
- Check the official site at hollard.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Insurance sold with credit or at a till
- You may not have chosen it. Credit life, warranty and product cover are commonly added at the point of sale with finance or a store account, and many policyholders first notice on a bank statement.
- Where cover is required by a credit agreement, you can usually substitute your own. Comparing is worth the hour, because point-of-sale cover is rarely the cheapest available.
- It does not always cancel when the credit ends. Premiums for cover attached to a settled or sold asset can keep going off. Check any debit order you cannot account for.
- Credit life is one of South Africa’s most unclaimed benefits. It settles the outstanding balance on death, disability or retrenchment. Families routinely keep paying a debt that a policy should have cleared.
- The retailer failing does not cancel the policy. The underwriter carries the risk and still owes the benefit, whatever happened to the shop.
Your policy schedule and your most recent statement between them name the underwriter, the administrator and the credit provider. Those three names decide who answers a claim.
Complaints and escalation
If a first call does not resolve the matter, escalate through the insurer’s internal complaints process first, in writing and with a reference number, and ask for any rejection reason in writing with the clause it relies on. Unresolved insurance complaints go to the National Financial Ombud on 0860 800 900, which absorbed the long-term and short-term insurance ombuds. It is free to consumers. If the complaint is about the advice you were given or how the product was sold, that is the FAIS Ombud on 012 762 5000.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most insurance complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Hollard contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Hollard.
- Reach Hollard through the official site at hollard.co.za rather than through a number in a search advert or a social media reply.
- Hollard will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Hollard contact number?
The routes are listed in the table above, with what each one is for. The main route is [email protected]. Confirm it on hollard.co.za before relying on it, since numbers are changed from time to time.
How do I know a Hollard number is genuine?
Check it against the official site at hollard.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Hollard, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Hollard source on 22 August 2026. If you find a detail that has changed, the official source is always the authority.