The company’s own name is 1st for Women, written with the numeral and a plural. “First for Woman” is a common misspelling, and it matters here because insurance brand names are copied by scam sites that rely on near-miss spellings ranking in search.
Check the spelling on your policy schedule and dial from the official site. A near-miss domain is the standard way a fake contact page gets in front of someone who is already anxious about a claim.
The verified routes below are the real ones, split by product: short-term cover, life cover and business cover are serviced separately.
This page covers how to contact 1st for Women in South Africa. The details below were taken from the official 1st for Women contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not 1st for Women and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
1st for Women contact numbers
These routes were verified against the official 1st for Women contact page on 22 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Customer service, sales and claims | 0861 33 93 39 |
| 24 hour emergency | 0860 10 42 12 |
| General email | [email protected] |
| International assist | +27 11 694 6694 |
| Life insurance, service and sales | 0860 10 51 94 |
| Life insurance claims | 0861 11 18 05 |
| Life insurance email | [email protected] |
| Business insurance, service and sales | 0861 00 33 28 |
| Business insurance claims | 0861 53 78 72 |
| Dispute resolution | 0861 11 18 05 |
| Dispute resolution email | [email protected] |
1st for Women is part of the Telesure group, which also owns Auto & General, Budget Insurance, Dialdirect and Unity. That is why some of its addresses use other group domains, and it is not a sign that you have reached the wrong company. Short-term cover and life cover are separate products with separate service lines.
Self-service options before you call
- Check the official site at firstforwomen.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Buying direct, without a broker
- There is nobody to phone but the insurer. A direct insurer has no intermediary holding your file, so the service line does everything: quotes, changes, claims and complaints.
- Nobody is obliged to advise you. A direct sale can be execution-only, meaning you chose the cover yourself. That removes the FAIS Ombud route for bad advice, because no advice was given.
- Read the schedule the day it arrives. What you said on the phone and what the schedule says are what the insurer will compare at claim stage, and the schedule wins.
- Verify inbound calls, always. Because genuine calls from direct insurers arrive unannounced, people are conditioned to accept them. End the call and dial the published number yourself.
- Keep the reference number from every call. With no broker holding a paper file, the insurer’s call log is the only record that a conversation happened.
Ask for the recording of the sales call if a dispute turns on what you were told. Direct insurers record their calls, and you are entitled to ask for the recording to be reviewed as part of a complaint.
Complaints and escalation
If a first call does not resolve the matter, escalate through the insurer’s own complaints process first, in writing. Unresolved insurance complaints go to the National Financial Ombud on 0860 800 900, free of charge. If you were taken in by a lookalike site or a fake contact number, that is fraud rather than a complaint: tell your bank immediately if money left your account, and report it to the South African Police Service.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most insurance complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake 1st for Women contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not 1st for Women.
- Reach 1st for Women through the official site at firstforwomen.co.za rather than through a number in a search advert or a social media reply.
- 1st for Women will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the 1st for Women contact number?
The routes are listed in the table above, with what each one is for. The main route is 0861 33 93 39. Confirm it on firstforwomen.co.za before relying on it, since numbers are changed from time to time.
How do I know a 1st for Women number is genuine?
Check it against the official site at firstforwomen.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not 1st for Women, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official 1st for Women source on 22 August 2026. If you find a detail that has changed, the official source is always the authority.