The Insurance and Pensions Commission is Zimbabwe’s regulator for insurers and pension funds. It is not a South African body and has no authority over a South African insurer or retirement fund.
If your complaint concerns a Zimbabwean policy or pension, IPEC is the correct escalation route once the insurer or fund has had a chance to answer. Its published enquiry address is below.
If your complaint concerns a South African policy, the route is the National Financial Ombud for insurance and the Pension Funds Adjudicator for retirement funds, both free to consumers. Sending a South African complaint to IPEC will simply delay it.
This page covers how to contact the Insurance and Pensions Commission in Zimbabwe. The details below were taken from the official Insurance and Pensions Commission contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not the Insurance and Pensions Commission and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The Insurance and Pensions Commission contact numbers
These routes were verified against the official Insurance and Pensions Commission contact page on 22 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| General enquiries email | [email protected] |
Self-service options before you call
- Check the official site at ipec.co.zw, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through its own published enquiry route. The Insurance and Pensions Commission regulates insurers and pension funds in Zimbabwe, and it has no authority over a South African insurer. A complaint about a South African policy goes to the National Financial Ombud instead.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most insurance and pensions regulation complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Insurance and Pensions Commission contact numbers
Contact details for well known organisations are a common target for impersonation, and an organisation searched from South Africa but based elsewhere is an easy target because few readers know what its real number looks like. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the Insurance and Pensions Commission.
- Reach Insurance and Pensions Commission through the official site at ipec.co.zw rather than through a number in a search advert or a social media reply.
- The Insurance and Pensions Commission will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Insurance and Pensions Commission contact number?
The routes are listed in the table above, with what each one is for. The main route is [email protected]. Confirm it on ipec.co.zw before relying on it, since numbers are changed from time to time.
How do I know a Insurance and Pensions Commission number is genuine?
Check it against the official site at ipec.co.zw. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not the Insurance and Pensions Commission, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
Calling Zimbabwe from South Africa is an international call, billed at your operator’s international rate, and the + prefix must be dialled rather than a local 0. Consider the email or online route instead.
Contact routes on this page were checked against the official Insurance and Pensions Commission source on 22 August 2026. If you find a detail that has changed, the official source is always the authority.