StarSat is a satellite pay-television service operating in South Africa, separate from DStv.
StarSat and DStv are different operators, and a subscription with one has nothing to do with the other. Decoders are not interchangeable between them.
A licensed operator’s service conduct is a matter for ICASA, which regulates broadcasting licences. Billing disputes go to the operator’s own process first, keeping the reference number.
This page covers how to contact MultiChoice in South Africa. The details below were taken from the official MultiChoice contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not MultiChoice and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
MultiChoice contact numbers
These routes were verified against the official MultiChoice contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Media and general queries email | [email protected] |
| ICASA consumer complaints email | [email protected] |
| ICASA general enquiries | +27 12 568 3000 |
| Broadcasting Complaints Commission email | [email protected] |
Subscriber account queries are handled through the DStv self-service channels and app rather than through the corporate office. Never give your account number and identity details to someone who phones you claiming to offer a discount; that approach is a standing scam against subscribers.
Self-service options before you call
- Check the official site at multichoice.com, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Fake SASSA sites and messages
- There is one official SRD site, on SASSA’s own government domain. Anything on another domain is not SASSA, however convincing it looks.
- SASSA never asks you to pay. Not for an application, not for a status check, not to unlock a payment.
- It never asks for a banking PIN or a one time PIN. A site or caller that does is stealing from you.
- Type the address instead of clicking. Forwarded WhatsApp links promising a faster status check are the standard delivery method, and they arrive from people who were themselves taken in.
- Nobody can move you up a queue. There is no queue to move up; eligibility is assessed automatically against databases each month.
If you have entered your details on a fake site, change any password you reused elsewhere and tell your bank. If a payment has been diverted, report it to SASSA with the date and keep the reference.
Complaints and escalation
If a first call does not resolve the matter, escalate through the broadcaster’s own complaints process first. Programme content complaints go to the Broadcasting Complaints Commission of South Africa at [email protected]; licence and service conduct complaints go to ICASA on [email protected] or +27 12 568 3000. Press complaints go to the Press Council of South Africa, which is a third body again.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most broadcasting complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake MultiChoice contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not MultiChoice.
- Reach MultiChoice through the official site at multichoice.com rather than through a number in a search advert or a social media reply.
- MultiChoice will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the MultiChoice contact number?
The routes are listed in the table above, with what each one is for. The main route is [email protected]. Confirm it on multichoice.com before relying on it, since numbers are changed from time to time.
How do I know a MultiChoice number is genuine?
Check it against the official site at multichoice.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not MultiChoice, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official MultiChoice source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.