Dis-Chem does not publish individual store telephone numbers centrally, so there is no published national number for the Festival Mall store. The Careline route below is what Dis-Chem publishes.
For a script collection or a clinic appointment at that store, the store is the contact. Pharmacy staff can only discuss a prescription with the patient or a nominated person, so bring ID if you are collecting for someone else.
This page covers how to reach Dis Chem Festival Mall in Festival Mall. Dis-Chem does not publish a separate switchboard number for every pharmacy location, so the reliable route is the Dis-Chem contact route below, and Dis-Chem does not publish a public per branch directory, so we have not listed a number for this location.
ContactDetails.co.za is an independent directory. We are not Dis-Chem and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Dis-Chem contact numbers
These routes were verified against the official Dis-Chem contact page on 21 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Careline | 0860 347 243 |
The Careline number spells 0860 DISCHEM, which is why it is often written both ways. Dis-Chem does not publish individual store numbers centrally, so a stock query, a script collection or a clinic appointment goes through the store itself. For a prescription matter, have the script number and the patient’s ID ready: pharmacy staff cannot discuss a script with anyone other than the patient or a nominated person.
Reaching the Festival Mall branch
Dis-Chem does not publish a public per branch directory. Use the national contact route above and give the agent the Festival Mall location so they can route your query or confirm the correct trading details.
We have not published a direct phone number for this location. Branch level numbers are not centrally published by Dis-Chem, and inventing or copying one from an unofficial listing is exactly how people end up calling a number that no longer belongs to the business.
Self-service options before you call
- The official site at dischem.co.za, which carries the current customer care details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- The name and location of the branch or service you are calling about.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the retailer’s customer care line first. Unresolved consumer complaints in the retail sector can be escalated to the Consumer Goods and Services Ombud.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most retail complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Dis-Chem contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Dis-Chem.
- Reach Dis-Chem through the official site at dischem.co.za rather than through a number in a search advert or a social media reply.
- Dis-Chem will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Dis-Chem contact number?
The routes Dis-Chem publishes on its official contact page are listed in the table above, with what each one is for. The main route is 0860 347 243. Confirm it on dischem.co.za before relying on it, since numbers are changed from time to time.
What is the direct number for the Festival Mall branch?
We do not publish one, because Dis-Chem does not centrally publish branch level numbers and we do not republish contact details we cannot verify on an official source. Use the national route above and give the agent the branch name.
How do I know a Dis-Chem number is genuine?
Check it against the official site at dischem.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Dis-Chem, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Dis-Chem source on 21 August 2026. If you find a detail that has changed, the official source above is always the authority.