SPAR customer care for South Africa is 0860 313 141, and the group head office is 031 002 6180. Lyndhurst Spar is an independently owned store, so a complaint starts with its manager, not with head office. What follows is what you are actually entitled to in a supermarket.
ContactDetails.co.za is an independent directory. We are not SPAR or the store, and we cannot resolve a complaint for you.
Verified national contact routes
Read on The SPAR Group’s own corporate website on 24 August 2026.
| What it is for | Contact |
|---|---|
| SPAR customer care | 0860 313 141 |
| Group head office | 031 002 6180 |
| Head office address | The Umhlanga Arch, 1 Ncondo Place, Umhlanga Ridge, Durban |
The displayed price is the price
This is the most useful right to know at a till, and most shoppers give way when they should not. Under the Consumer Protection Act, where a price is displayed on goods, the supplier may not charge more than that displayed price.
- Two prices displayed means you pay the lower one. An old label left under a new one is the store’s problem, not yours.
- The exception is an obvious error that a reasonable person would recognise as a mistake, and the supplier must have corrected it and taken reasonable steps to inform shoppers.
- Photograph the shelf label before you go to the till if you think there is a discrepancy. Once the label is removed, the argument is gone.
- Ask for the manager rather than arguing with a cashier, who usually cannot override the till.
Expired stock, spoiled food and hygiene
These are not just service complaints. They are regulated, and the right route is not the one most people use.
- Food safety and hygiene at a shop are enforced by municipal environmental health practitioners, through your local municipality. That is the route for expired stock on shelves, broken cold chain or dirty preparation areas.
- Keep the product, the packaging and the till slip. An investigation needs the batch details, and a photograph of the date marking helps.
- Report it to the store manager the same day, in writing where you can, and note who you spoke to.
- You are entitled to a refund or replacement for goods that are unsafe or defective, and a shop may not insist you accept a credit note instead.
- If someone became ill, get medical attention first and keep the evidence afterwards.
If the store will not resolve it
| Route | Contact |
|---|---|
| First | The store manager or owner, in writing |
| Brand level | SPAR customer care, 0860 313 141 |
| Consumer complaint | National Consumer Commission |
| Consumer Goods and Services Ombud | 0860 000 272 |
| Food safety and hygiene | Your municipality’s environmental health department |
Related contact pages
- Retail and supermarket contact pages
- Complaints and escalation contact pages
- Municipal and government contact pages
- How to verify a contact number before you use it
Frequently asked questions
The till charged more than the shelf price. What are my rights?
A supplier may not charge more than the displayed price, and where two prices are displayed you pay the lower. Photograph the label and ask for the manager.
Who do I report expired food to?
The store manager first, then your municipality’s environmental health department, which enforces food hygiene at shops.
Can the shop insist on a credit note?
Not for goods that are unsafe or defective. You are entitled to a refund or replacement.
Does head office control this store?
No. SPAR stores are independently owned and licensed to use the brand, so complaints start with the store.
National routes were read on The SPAR Group’s corporate website on 24 August 2026. This page is general information, not legal advice.