Telecoms & Internet · Contact details
RSAWEB Contact Details
For RSAWEB support, call 087 470 0500. You can also email soc@rsaweb.net, while WhatsApp and live chat are available through the RSAWEB site and self-service is available through the MyRSAWEB portal.
RSAWEB contact details at a glance
| What you need | Contact |
|---|---|
| Support line | 087 470 0500 |
| Support email | soc@rsaweb.net |
| WhatsApp and live chat | Through the RSAWEB site |
| Self-service | MyRSAWEB portal, for logging a ticket, billing and managing services |
These details were read from the RSAWEB contact page on 1 September 2026. RSAWEB is a South African internet service provider offering fibre, fixed LTE, cloud, mobile and VoIP services to homes and businesses.
The support email address uses rsaweb.net, not rsaweb.co.za. That is correct and not a phishing sign: the operations centre uses the .net domain while the shop and marketing site use .co.za.
RSAWEB WhatsApp and live chat
RSAWEB provides WhatsApp and live chat through the RSAWEB site. The current page does not publish a separate WhatsApp number, so the supported route is to use the WhatsApp option provided on the site.
WhatsApp and live chat are available Monday to Friday 07:00-18:00, and on weekends and public holidays 08:00-16:00. These hours differ from the phone support hours, so a weekend fault should be raised through chat rather than by calling the support line.
RSAWEB support email and phone hours
For support by email, use soc@rsaweb.net. For phone support, call 087 470 0500. Phone and email support operate Monday to Friday, 07:00-18:00.
RSAWEB also publishes a Network Status page. Check it before logging a fault because an area outage that is already known will not be resolved faster by opening another ticket.
After checking Network Status, you can open a ticket through MyRSAWEB or call 087 470 0500 with your account number and service address. Keep the ticket reference because it is what an escalation is tracked against.
RSAWEB fibre contact details and support
RSAWEB sells monthly and prepaid fibre to the home as well as fixed LTE. Its business services cover connectivity, cloud, mobile, security, VoIP and IoT.
RSAWEB is the ISP, not the fibre network. On an open-access network, the physical line belongs to the infrastructure operator. A break in the street is therefore fixed by that operator, while RSAWEB manages your account, billing and service package.
Home and business support are separate routes on the RSAWEB site. A business connectivity fault raised through the home queue will be redirected, so use the route that matches the service you have.
RSAWEB office addresses and operating hours
- Cape Town office: Unit 207, Block 2, Northgate Park, corner Section Street and Platinum Drive, Brooklyn, Cape Town, 7405
- Johannesburg office: Block B1, The Crescent East, 3 Eglin Road, Sunninghill, Johannesburg
Support hours differ from office hours. The offices operate Monday to Friday, 08:00-17:00, while phone and email support operate Monday to Friday, 07:00-18:00.
- Phone and email support: Monday to Friday, 07:00-18:00
- WhatsApp and live chat: Monday to Friday 07:00-18:00, weekends and public holidays 08:00-16:00
- Offices: Monday to Friday, 08:00-17:00
RSAWEB support and escalation routes
For a service problem, first check Network Status. You can then open a ticket through MyRSAWEB or use the support line. Have your account number and service address ready, and keep the ticket reference if the matter needs to be escalated.
If RSAWEB does not resolve the matter, telecommunications complaints go to the Independent Communications Authority of South Africa, and a contract or billing dispute can be taken to the National Consumer Commission.
Frequently asked questions
What is the RSAWEB contact number?
The RSAWEB support number is 087 470 0500. Phone support operates Monday to Friday, 07:00-18:00.
What is the RSAWEB WhatsApp number in South Africa?
The page lists WhatsApp through the RSAWEB site rather than publishing a separate WhatsApp number. WhatsApp and live chat operate Monday to Friday 07:00-18:00, and weekends and public holidays 08:00-16:00.
What is the RSAWEB support email?
The RSAWEB support email is soc@rsaweb.net. The address uses the rsaweb.net domain.
How do I contact RSAWEB about a fibre problem?
Check Network Status first, then open a ticket through MyRSAWEB or call 087 470 0500 with your account number and service address. Keep the ticket reference for any escalation.
Sources
- rsaweb.co.za contact page, read 1 September 2026