RSAWEB Contact Details

RSAWEB is a South African internet service provider offering fibre, fixed LTE, cloud, mobile and VoIP services to homes and businesses. The contact details below were read from the RSAWEB contact page on 1 September 2026.

Official contact channels

• Support line: 087 470 0500
• Support email: soc@rsaweb.net
• WhatsApp and live chat: through the RSAWEB site
• Self-service: the MyRSAWEB portal, for logging a ticket, billing and managing services

Note the support address is on rsaweb.net, not rsaweb.co.za. That is correct and not a phishing sign – the operations centre uses the .net domain while the shop and marketing site use .co.za.

RSAWEB publishes a Network Status page. Check it before logging a fault – an area outage that is already known will not be resolved faster by opening a ticket.

What this organisation provides

RSAWEB sells monthly and prepaid fibre to the home, fixed LTE, and business services spanning connectivity, cloud, mobile, security, VoIP and IoT.

RSAWEB is the ISP, not the fibre network. On an open-access network the physical line belongs to the infrastructure operator, so a break in the street is fixed by them while RSAWEB owns your account, billing and service package. Knowing which half your problem sits in saves a transfer.

Home and business support are separate routes on the site. A business connectivity fault raised through the home queue will be redirected.

Address and operating information

• Cape Town office: Unit 207, Block 2, Northgate Park, corner Section Street and Platinum Drive, Brooklyn, Cape Town, 7405
• Johannesburg office: Block B1, The Crescent East, 3 Eglin Road, Sunninghill, Johannesburg

Support hours differ from office hours, which catches people out:

• Phone and email support: Monday to Friday, 07:00-18:00
• WhatsApp and live chat: Monday to Friday 07:00-18:00, weekends and public holidays 08:00-16:00
• Offices: Monday to Friday, 08:00-17:00

Only WhatsApp and live chat run at weekends – the phone line does not. A Saturday fault therefore goes through chat, not a call.

Support and escalation routes

Check Network Status, then open a ticket through MyRSAWEB or call 087 470 0500 with your account number and service address. Keep the ticket reference – it is what an escalation is tracked against.

If RSAWEB does not resolve the matter, telecommunications complaints go to the Independent Communications Authority of South Africa, and a contract or billing dispute can be taken to the National Consumer Commission.

Sources

• rsaweb.co.za contact page, read 1 September 2026