Harare International Airport was renamed Robert Gabriel Mugabe International Airport. Both names refer to the same airport serving Harare, and official listings use the newer name while travellers and airlines still widely use the older one.
The airport is based in Zimbabwe, not in South Africa. This page sits in a South African directory because people search for it from here, but every number below is a Zimbabwe number and calling it from South Africa is an international call. For anything about a specific flight, a delay, a booking or lost luggage, the airline is the faster route: the airport authority does not hold airline booking records.
This page covers how to contact the Civil Aviation Authority of Zimbabwe in Zimbabwe. The details below were taken from the official Civil Aviation Authority of Zimbabwe contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not the Civil Aviation Authority of Zimbabwe and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The Civil Aviation Authority of Zimbabwe contact numbers
These routes were verified against the official Civil Aviation Authority of Zimbabwe contact page on 21 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Switchboard | +263 (242) 585073-82 |
| Public relations email | [email protected] |
The airport is run by the Civil Aviation Authority of Zimbabwe, whose switchboard is the published route; the number above covers a range of lines, 585073 through 585082, so if one is engaged the next in the range often answers. The postal address is P Bag CY 7716, Causeway, Harare. For a specific flight the airline is faster than the airport authority.
Self-service options before you call
- Email to [email protected], which gives you a written record of what you asked and when.
- The official site at caaz.co.zw, which carries the current customer care details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the organisation’s own complaints process first, keeping every reference number issued. The Civil Aviation Authority of Zimbabwe operates in Zimbabwe, not in South Africa, so the South African escalation routes do not apply to it: ICASA, the sector ombud schemes and the Consumer Goods and Services Ombud have no authority over an organisation outside South Africa. An unresolved complaint has to be taken up with the relevant authority in Zimbabwe, and we have not named one here because we could not verify its current contact details on an official source.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most aviation complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake The Civil Aviation Authority of Zimbabwe contact numbers
Contact details for well known organisations are a common target for impersonation, and a foreign organisation searched from South Africa is an easy target because few readers know what its real number looks like. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the Civil Aviation Authority of Zimbabwe.
- Reach the Civil Aviation Authority of Zimbabwe through the official site at caaz.co.zw rather than through a number in a search advert or a social media reply.
- the Civil Aviation Authority of Zimbabwe will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Civil Aviation Authority of Zimbabwe contact number?
The routes the Civil Aviation Authority of Zimbabwe publishes on its official contact page are listed in the table above, with what each one is for. The main route is +263 (242) 585073-82. Confirm it on caaz.co.zw before relying on it, since numbers are changed from time to time.
How do I know a Civil Aviation Authority of Zimbabwe number is genuine?
Check it against the official site at caaz.co.zw. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not the Civil Aviation Authority of Zimbabwe, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
Calling Zimbabwe from South Africa is an international call, billed at your operator’s international rate, and the + prefix must be dialled rather than a local 0. Check your plan before a long call, and consider the email or online route instead.
Contact routes on this page were checked against the official Civil Aviation Authority of Zimbabwe source on 21 August 2026. If you find a detail that has changed, the official source above is always the authority.