OR Tambo International is in Kempton Park, Gauteng, and hosts a large number of travel and forex service counters.
Counters at an airport are independent businesses renting space, and the airport does not stand behind their trading. A dispute with a counter is with that business, and the airport can at most identify the tenant.
Airport forex rates are the worst you will find. Draw local currency at an ATM at your destination or use a card that does not load a foreign transaction fee, and change only what you need to get out of the terminal.
This page covers how to contact Travetel in the country in which it is registered. The details below were taken from the official Travetel contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Travetel and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Travetel contact numbers
We could not identify an official source for an organisation trading under this name. There is no website we could confirm belongs to it, so there was nothing official to read a contact number from.
We have deliberately not published a number here. An unverified number is worse than none: it sends people to whoever happens to answer it, which is exactly the mechanism behind contact-detail scams.
Self-service options before you call
- Check the organisation’s own official website, which carries the current contact details.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Checking that a business is real before you pay
- Ask for the registered name and registration number. Every South African company and close corporation is on the Companies and Intellectual Property Commission register, with its status and registered address.
- Pay into a business account in the registered name. A request to pay a personal account, or a different name from the one you are dealing with, is the most common single indicator of a problem.
- Ask for a physical address and check it exists. A cellphone number and a social media page are not an address, and they are what disappears.
- Get the quotation, the delivery date and the refund terms in writing before any deposit changes hands.
- Use a payment method with recourse where you can. A card payment can be disputed with your bank; an instant EFT to a stranger generally cannot be recovered.
If a deposit has already gone and the business has stopped responding, report it to the South African Police Service and tell your bank the same day. Recovery depends on whether the money is still in the receiving account, which is a question of hours, not weeks.
Complaints and escalation
If a first call does not resolve the matter, escalate through the organisation’s own process in the country where it operates. South African escalation routes do not apply to an organisation based elsewhere.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Travetel contact numbers
Contact details for well known organisations are a common target for impersonation, and an organisation searched from South Africa but based elsewhere is an easy target because few readers know what its real number looks like. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Travetel.
- Reach Travetel through the official site at its official website rather than through a number in a search advert or a social media reply.
- Travetel will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Travetel contact number?
We do not publish one, because we could not confirm a number on an official source. Numbers do circulate on directory sites, and we do not republish those.
How do I know a Travetel number is genuine?
Check it against the official site at its official website. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Travetel, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
Calling the country in which it is registered from South Africa is an international call, billed at your operator’s international rate, and the + prefix must be dialled rather than a local 0. Consider the email or online route instead.
Contact routes on this page were checked against official sources on 23 August 2026. If you find a detail that has changed, the official source is always the authority.