Foschini is a South African women’s fashion, beauty and accessories retailer, and the brand that gives The Foschini Group (TFG) its name. The contact details below were read from the TFG Limited contact page and the Foschini storefront on 2 September 2026.
Official contact channels
- Customer service: 0860 834 834
- From outside South Africa: +27 21 938 7096
- Customer service email: [email protected]
- Account enquiries: 0860 037 755, or +27 21 938 7560 from abroad
- Account payments: [email protected]
The Foschini name survives where it matters most – the account. TFG’s payments mailbox is still [email protected], because the group’s credit book sits with the original Foschini entity. So the shop moved to Bash, but a payment query still goes to a foschini.co.za address. That is correct, not a phishing sign.
What this organisation provides
Foschini sells women’s clothing, footwear, jewellery, bags, sunglasses and beauty, including its own FF-branded ranges and locally made lines, through stores nationwide and online.
Jewellery and accessories change the returns question. Earrings and other pierced jewellery are commonly excluded from change-of-mind returns on hygiene grounds, and beauty products once opened are treated the same way. A manufacturing fault is still covered – that exclusion applies to preference, not to defects.
Quote the full product name when querying an item. Foschini runs several near-identical variants at the same price, so “the sandals” will not identify which one you bought.
Address and operating information
Support hours: Monday to Saturday 08:30 to 21:00, Sundays 09:00 to 19:00.
TFG head office: Stanley Lewis Centre, 340 Voortrekker Road, Parow East, 7500, Cape Town. Postal: PO Box 6020, Parow East, 7501. Switchboard +27 21 938 1911.
Store hours follow the shopping centre and are not the support hours above. Stock is held per branch, so confirm a size with the store before travelling.
Support and escalation routes
Take an in-store purchase back to the branch with the till slip. For an online order, use the returns tool and quote the order number. A garment fault is a right under the Consumer Protection Act; a change of mind is store policy, and the two are assessed differently.
Escalate to 0860 834 834 or [email protected] with the store, date and slip number, keeping the reference.
Account matters go to 0860 037 755 instead – a Foschini card is a TFG account usable across the group’s brands, so ask for a settlement figure rather than the statement balance if you intend to close it. An unresolved goods complaint goes to the National Consumer Commission; a credit dispute goes to the National Credit Regulator or the Credit Ombud.
Additional contact routes
- TFG new account queries email –
[email protected] - Bash online shopping support email –
[email protected]
Sources
- tfglimited.co.za contact page and the Foschini storefront, read 2 September 2026