The South African Police Service Medical Scheme (POLMED) is a closed medical scheme registered specifically for members of the South African Police Service (SAPS) and their eligible dependants. Below is a comprehensive directory of official contact details, including telephone numbers, email addresses, physical office locations, emergency contacts, and query escalation guidelines.
Primary Contact Information
- Client Service Call Centre: 0860 765 633 or 0860 POLMED
- General Email Support: [email protected]
- General Fax Line: 0860 104 114
- Official Website:www.polmed.co.za
Specialized Email Addresses & Department Lines
For faster processing, submit queries directly to the relevant department:
- Hospital Pre-Authorisation: [email protected]
- Chronic Medicine Management (CMM) Registration: [email protected]
- Prescribed Minimum Benefits (PMB) Registration: [email protected]
- Maternity Programme & Delivery Authorisation: [email protected] | Tel: 0860 765 633 (Option 8)
- Disease Management Programme: [email protected]
- Wellness Management Programme: [email protected]
- Membership Department Fax: 0861 888 110
Emergency & Fraud Hotlines
- Emergency Medical Services: 0800 727 772 or 084 124
- POLMED / KPMG Ethics & Fraud Hotline: 0800 200 564
- Council for Medical Schemes (CMS):www.medicalschemes.com
Head Office & Postal Address
Postal Address
POLMED
Private Bag X16
Arcadia
0007
Head Office / Main Client Service Centre
Nedbank Plaza
Corner of Church & Beatrix Streets
Arcadia
Pretoria
0083
Regional Client Service Centres
Members can visit or contact regional POLMED offices for face-to-face service and local assistance:
- Johannesburg (Gauteng):
101 De Korte Street, Braamfontein, Johannesburg, 2001
Tel: (011) 381 2057 | Fax: (011) 381 2041 - Cape Town (Western Cape):
61 St George’s Mall, Cape Town, 8001
Tel: (021) 480 4511 | Fax: (021) 480 4429 - Paarl (Western Cape):
Metropolitan Centre, Wamakersplein, Fabriek Street, Paarl, 7646
Tel: (021) 860 3880 | Fax: (021) 872 8231 - Durban (KwaZulu-Natal):
Momentum House, 125 Ordnance Road, Durban, 4091
Tel: (031) 335 1500 | Fax: (031) 335 1503 - Pietermaritzburg (KwaZulu-Natal):
Park Lane Shopping Centre, Shop 32B, 12 Chief Albert Luthuli Street, Pietermaritzburg, 3200 - Gqeberha / Port Elizabeth (Eastern Cape):
236 Cape Road, Port Elizabeth, 6001
Tel: (041) 391 6700 | Fax: (041) 391 6703 - East London (Eastern Cape):
Unit 5, 8 Balfour Road, Vincent, East London, 5217 - Mthatha (Eastern Cape):
PRD Building, Cnr Durham & Sutherland Streets, Mthatha, 5099
Tel: (047) 501 7300 | Fax: (047) 523 7310 - Bloemfontein (Free State):
Ground Floor, Omni Building, 73 Aliwal Street, Bloemfontein, 9000
Tel: (051) 412 7980 | Fax: 0866 364 722 - Polokwane (Limpopo):
Checkers Centre, Shop 3, 51 Biccard Street / Unit 1, 82 Hans van Rensburg Street, Polokwane, 0699
Tel: (015) 297 3506 | Fax: (015) 297 3506 - Mbombela / Nelspruit (Mpumalanga):
44 Mostert Street, Nelspruit, 1200
Tel: (013) 753 9880 | Fax: (013) 753 7812 - Mahikeng (North West):
Mega City, Shop 118, Ground Floor, East Gallery / No. 8 Shasons Centre, Cnr Shipperd & Warren Streets, Mahikeng, 2745
Tel: (018) 391 0760 | Fax: (018) 381 8038 - Kimberley (Northern Cape):
Shop No. 17, Southey Street, Kimberley, 8301
Tel: (053) 807 9460 | Fax: 0866 364 721
How to Submit a Member Query
To ensure your enquiry or claims query is handled promptly, follow the standard scheme submission guidelines:
- Required Details: When contacting POLMED via email or phone, always include:
- Main Member Membership Number
- Patient Name and Surname
- Dependant Code (e.g., 00, 01, 02)
- Date of Service
- Healthcare Provider Name and Practice Number
- Detailed explanation of the query along with relevant supporting documentation (invoices, statements, or refusal letters)
- Reference Numbers: Always request and note down the reference number and the consultant’s name for follow-up purposes.
- Turnaround Time: The administrator standard target turnaround time for formal email queries is up to 5 working days.