Insurance & Medical Aid · Contact details
Dial Direct Contact Details
The Dial Direct contact number is 0861 555 580, used for new sales, service, policy additions, claims and customer care. For emergencies, Dial Direct’s 24-hour assistance number is 0860 911 911. Policy questions can be emailed to policyservice@dialdirect.co.za, and compliments and complaints go to 0861 555 598 or disputeresolution@dialdirect.co.za. Dial Direct’s contact page does not list a WhatsApp number. Every detail below was read from the Contact Us page on dialdirect.co.za on 14 September 2026.
Dial Direct contact numbers
| What you need | Contact |
|---|---|
| New customer sales and quotes | 0861 555 580 |
| Service, additions and claims | 0861 555 580 |
| 24-hour emergency assistance | 0860 911 911 |
| Policy services | 0861 555 580, policyservice@dialdirect.co.za |
| Compliments and complaints | 0861 555 598, disputeresolution@dialdirect.co.za |
| Report fraud anonymously (voicemail) | 0861 115 653 |
| Address | Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191 |
Dial Direct operating hours
| Day | Sales | Support |
|---|---|---|
| Monday to Friday | 08:00 to 19:00 | 08:00 to 17:00 |
| Saturday | 08:00 to 13:00 | 08:00 to 13:00 |
| Sunday | Closed | Closed |
| Public holidays | 08:00 to 13:00 | Closed |
Sales stays open until 19:00 on weekdays and trades on public holiday mornings, while support closes at 17:00 and is closed on public holidays. Plan policy changes and claim follow-ups around the support hours. Emergency assistance runs 24 hours a day.
Dial Direct emergency and breakdown number
For emergencies, including a breakdown, Dial Direct lists its 24-hour emergency assistance on 0860 911 911. The Dialdirect app also has an SOS assistance feature for emergencies. Note that the footer of Dial Direct’s website shows “24hr Assist: 0861 555 580”, while the main contact section lists 0860 911 911 for 24-hour emergency assistance; if one does not connect, try the other. Save the emergency number in your phone now so you have it at the roadside.
Dial Direct claims
To make a claim, call 0861 555 580, the number Dial Direct lists for service, additions and claims, during support hours, or use the “Make a Claim” option on dialdirect.co.za. Have your policy number, the date and details of the incident and any photos or police case number ready. Dial Direct’s website also has a “Have certainty at claims stage” guide explaining what to expect.
Dial Direct WhatsApp, email and call back
Dial Direct’s contact page lists phone numbers and two email addresses, but no WhatsApp number. For written queries about your policy, use policyservice@dialdirect.co.za. For a new policy, use “Get a quote” on dialdirect.co.za or call sales on 0861 555 580. Be wary of WhatsApp numbers claiming to be Dial Direct that do not appear on its website.
Dialdirect app
The Dialdirect app is available on the Apple App Store, Google Play and Huawei AppGallery. Dial Direct says you can use it to get SOS assistance in an emergency, update your policy details, view your payments, download your documents and add new household members to your policy.
Dial Direct products and life insurance
Dial Direct sells car, home contents, building, motorcycle, caravan, trailer, golf cart and watercraft insurance, portable possessions cover, motor repairs, business insurance and life insurance, plus value-added products. Dial Direct Insurance Ltd is a licensed non-life insurer and financial services provider (FSP 15259); its long-term insurance policies are underwritten by 1Life Insurance Ltd (FSP 24769). For life cover queries, start with 0861 555 580.
Dial Direct Cape Town and other offices
Dial Direct’s contact page lists one address, Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191, and does not publish regional offices or a separate Cape Town number. Dial Direct is a direct insurer that deals with customers by phone, online and through its app, so whether you live in Cape Town, Durban or Johannesburg, the numbers are the same: 0861 555 580 for sales, service and claims, and 0860 911 911 for 24-hour emergency assistance.
Complaints and fraud
For compliments and complaints, call 0861 555 598 or email disputeresolution@dialdirect.co.za; Dial Direct publishes its complaints resolution process on its website. To report suspected fraud safely and anonymously, leave a message on the fraud voicemail line, 0861 115 653. If a complaint about an insurance policy is not resolved, the independent National Financial Ombud Scheme handles insurance disputes.
Sources
- Dialdirect Contact Us page, dialdirect.co.za/contact-us, read 14 September 2026