Nandos is a South African restaurant group operating company-owned and franchised outlets nationally. The contact routes below were read from the Nandos South Africa website on 31 August 2026.
Official contact channels
- Customer care telephone: 0860 113 332
- Customer care email: [email protected]
Nandos describes this line specifically as the route for speaking to them about the meal you had, the service you were given, or the restaurant itself. That is a narrower purpose than a general switchboard, and it tells you what the team on the other end is equipped to deal with.
Note the email uses the international nandos.com domain rather than a South African one, so a reply arriving from nandos.com is genuine.
What this organisation provides
Nandos operates flame-grilled chicken restaurants offering sit-down, collection and delivery service. Many outlets are franchised rather than company-owned, which shapes how a complaint is handled: customer care is the group channel, but the day-to-day running of a specific restaurant sits with its operator.
For an order problem happening right now – a missing item, a wrong order, a delivery that has not arrived – contact the individual restaurant through the store locator on the Nandos website. It will resolve faster than the national line, because that outlet holds the order. Use customer care for feedback after the fact, for a complaint the restaurant did not resolve, or for anything concerning conduct or food safety.
If your order was placed through a third-party delivery app rather than with Nandos directly, the delivery platform holds the order and the payment, and its own support channel is the correct first stop for a refund.
Address and operating information
Nandos does not publish a head office street address or customer care operating hours on its public contact page, and it does not list individual restaurant telephone numbers centrally. The store locator on the website is the route to a specific outlet, its address and its trading hours, which vary considerably by location and are shorter on Sundays and public holidays.
The 0860 prefix is a national share-call number, reachable from anywhere in South Africa and charged at the operator rate rather than as a local call.
Support and escalation routes
Raise the matter with the restaurant first where it concerns a specific order, then with customer care on 0860 113 332 or [email protected]. Quote the date, time and outlet, and keep the till slip or order number – without the outlet name a group-level complaint cannot be traced.
Beyond that, two separate routes apply depending on the nature of the complaint:
- Service, refunds and goods not as described: a consumer complaint under the Consumer Protection Act, administered by the National Consumer Commission
- Food safety, hygiene or suspected food-borne illness: the environmental health department of the local municipality in which the restaurant trades, which inspects and licenses food premises
Food safety is the one to act on quickly. Municipal environmental health officers have inspection powers that a restaurant group does not, and evidence such as packaging or the remaining food is worth keeping refrigerated rather than discarded.
Sources
- nandos.co.za contact page, read 31 August 2026