Navigating car insurance support in South Africa requires clear, verified pathways. Whether you need emergency roadside assistance after an accident, want to check a claim status, or need to update your vehicle policy, reaching the right department directly saves time and prevents fraud.
This page serves as a contact-routing reference for King Price Car Insurance contact details, guiding you through official customer care, claims, complaints, and self-service channels. ContactDetails.co.za is an independent contact directory and is not King Price Insurance; always verify live details on the official provider platform before submitting personal information or making payments.
Official-Source Status
Before acting on any phone number, email address, or online form, ensure the communication channel is verified against official King Price platforms. Contact information on third-party websites or directory lists can become outdated or be spoofed by fraudulent entities posing as insurers or approved towing operators.
- Primary Web Source: kingprice.co.za
- Verification Standard: Live official domain checks must be completed prior to submitting personal identity numbers, policy schedules, or payment details.
- Safety Precaution: Learn how to verify official email address documentation and verify domain headers before responding to unrequested emails regarding debit orders or policy cancellations.
Best Contact Route by Issue
To resolve your query efficiently, select the direct King Price Car Insurance support route suited to your specific situation:
| Issue Type | Recommended First Step | Key Details & Operational Notes |
| Accident & Towing Emergency | Call Emergency Line or send WhatsApp | Call 0860 50 50 50 immediately. Do not allow unapproved tow trucks to tow your vehicle. |
| Submit a New Car Claim | Phone Claims Line or use Online Portal | Dial 0860 50 50 50 (Option 1) or submit via the self-service app. |
| Policy Changes & Sales | Phone Client Care or Sales | Dial 0860 50 50 50 to add vehicles, adjust excesses, or request policy schedules. |
| Billing & Debit Orders | App / Client Care | Contact client support or check the app regarding DebiCheck authorisations and payment dates. |
| Complaints & Feedback | Web Portal or Written Support | Submit via the official complaints form to generate a traceable reference number. |
| Insurance Fraud Reporting | Dedicated Fraudline | Call 0860 00 25 26 or email [email protected]. |
Customer Care and Support Options
King Price operates centralised telephonic customer care for general policy administration, vehicle additions, and policy queries.
- Main Contact Number: 0860 50 50 50
- Sales: 0860 50 50 50
- Claims: 0860 50 50 50 (Option 1)
- Client Care: 0860 50 50 50 (Option 2)
- Operating Hours:
- Client Care: Mondays to Fridays from 08:00 to 18:00
- Claims: Mondays to Fridays from 08:00 to 18:00; Saturdays from 08:30 to 13:00
- Emergency & Roadside Assistance: Available 24/7/365
- Physical Head Office Address: Menlyn Corporate Park, Block A, 175 Corobay Avenue, Waterkloof Glen Ext 11, Pretoria, 0081.
Online
Online channels provide a secure route to interact with King Price Car Insurance official support without waiting in phone queues.
Through the official King Price website (kingprice.co.za), policyholders can access:
- Self-Service Web Portal: Log in to view active comprehensive or third-party vehicle policies, download policy schedules, and view current monthly premium rates.
- Call-Back Requests: Fill in an online form requesting a return call from sales or client care.
- Mobile App: Download the official King Price mobile app on Android or iOS to manage car insurance details directly.
Always check that the URL bar displays a secure lock icon and strictly ends in .kingprice.co.za before logging into any account portal.
WhatsApp or Self-Service Options
King Price provides an official WhatsApp contact channel for quick queries, policy documents, and emergency assistance.
- Official WhatsApp Number: 0860 50 50 50
- How to use: Save the official number to your mobile device, open WhatsApp, and initiate a conversation. Typing “emergency” routes you immediately toward roadside assist and towing authorisation.
- Self-Service Capabilities:
- Request digital policy schedules and tax certificates.
- Confirm basic cover details or request a quote.
- Initiate roadside assistance during breakdowns.
Complaints
If you encounter an unresolved service issue, claim rejection, or premium dispute, follow the standard South African dispute resolution procedure:
- Step 1: Internal Dispute ResolutionContact King Price directly using their formal complaints department. Submit your issue in writing via the official website’s “Compliment or Complaint” feedback form to ensure your complaint is logged.
- Step 2: Obtain a Written ReferenceKeep record of your original policy number, claim number, complaint reference, and all email correspondence exchanged with client care.
- Step 3: External EscalationIf King Price does not resolve your complaint within internal timeframes, or if you receive a final repudiation letter you disagree with, you have the right to escalate the matter to the National Financial Ombudsman Scheme (NFO) / Ombudsman for Short-Term Insurance (OSTI).
Fraud or Escalation Routes
Insurance impersonation scams and unauthorized roadside towing scams pose ongoing risks in South Africa.
- Unauthorised Towing Warning: In the event of an accident, only permit a tow truck dispatched or explicitly authorised by King Price via 0860 50 50 50 to tow your vehicle. Allowing an unauthorised operator to tow your car can result in heavy storage fees that are not covered under standard policy terms.
- Fraud Reporting Line: Report suspected insurance fraud or suspicious policy contact anonymously via the independent Insurance Fraudline on 0860 00 25 26 or by emailing
[email protected].
What to Prepare Before Contacting
Having all relevant information ready before calling or messaging King Price Car Insurance customer care ensures faster processing of your request:
- Policy Number or South African ID Number: For identity verification and policy lookup.
- Vehicle Registration Number: The registration plate details of the vehicle involved.
- Police Case Number: Required for claims involving accident damage, theft, hijacking, or malicious property damage.
- Accident Details: Date, time, exact location, and details of third parties involved (names, phone numbers, insurer details, vehicle registrations).
- Blacklist Reference Number: Required if filing a claim that includes a stolen mobile device or built-in tracking/navigation equipment.
Related Contact Pages
To navigate adjacent South African insurance and provider contact hubs, visit our directory references:
- Insurance Contact Pages Parent Hub
- 1life Contact Details
- 1life Funeral Cover Contact Details
- 1st for Woman Contact Details
- 1st for Women Contact Details
- All Life Contact Details
FAQs
What is the safest way to find King Price Car Insurance contact details?
The safest method is to visit the official King Price website directly at kingprice.co.za or review your official policy schedule. Avoid relying on unverified internet search cards, unsolicited SMS messages, or social media posts that offer alternative banking details or emergency towing numbers.
What information should I prepare?
You should prepare your South African ID number, King Price policy reference number, vehicle registration plate, and exact details of your query. For claims, have your police case number, accident date, and third-party details available.
What should I do if I cannot verify the details?
If you are uncertain whether a phone number, email address, or banking detail is genuine, do not proceed with payments or share confidential information. Hang up and dial the primary verified number (0860 50 50 50) directly or log into the official King Price app to verify the instruction.
What is the official way to handle King Price Car Insurance contact details?
Always initiate contact via official channels verified on the insurer’s domain. Record reference numbers for every interaction, confirm towing authorisations before moving an accident-damaged vehicle, and keep written logs of all policy updates.
What information should I prepare for King Price Car Insurance contact details?
Have your policy reference, personal identification, vehicle registration, and incident details ready before calling. If reporting an accident or theft, secure a South African Police Service (SAPS) case number first.
Is King Price Car Insurance contact details available by phone, email or WhatsApp?
Yes, King Price offers support via phone call centre, official web forms, and an official WhatsApp channel on 0860 50 50 50. Channels should always be cross-checked on the official provider website before sharing sensitive financial information.