Banking & Finance · Support
Absa Payment Relief contact details
All Banking & Finance contactsComplaints & escalation
The Absa payment relief contact number for home loans is 0861 222 272, or 011 221 0200 from outside South Africa, open Mondays to Fridays from 08:00 to 16:30 and Saturdays from 08:00 to 13:00. The Absa relief email for home loan repayment difficulties is bondrs@absa.africa. For car payment relief, Absa’s vehicle finance collections page says to call Absa to discuss solutions, and its FASTBuy HelpUSell team is on 0860 789 555 or FASTBuyHUS@absa.africa. The Absa pages we read describe these as current options for customers struggling with repayments and do not mention a COVID-19 relief programme. Every detail below was read from Absa’s home loan, vehicle finance and debt management pages on absa.co.za on 16 September 2026.
Official task/support route
| What you need | Contact |
|---|---|
| Home loan repayment difficulties | 0861 222 272; international 011 221 0200 (+27 11 221 0200); bondrs@absa.africa |
| Hours for home loan repayment help | Mon to Fri 08:00 to 16:30; Sat 08:00 to 13:00 |
| Home loan HelpUSell offers received | privatesales@absa.co.za, with proof of the buyer’s finance |
| Vehicle finance collections | 0860 222 272 (collections section) or 0861 222 272 (same page) |
| Sell your car: FASTBuy HelpUSell | 0860 789 555, FASTBuyHUS@absa.africa |
| Debt management and other products | 0861 22 22 72 |
| Credit card debt help | 0861 462 273, contactcard@absa.co.za |
| Find a registered debt counsellor | National Credit Regulator, 0860 627 627 |
Absa’s vehicle debt page gives two numbers: 0861 222 272 for additional assistance, and 0860 222 272 in its section on collections. If one does not connect, try the other.
Absa home loan payment relief options
- Arrears arrangements: settle your arrears in one month or over six months, with payment solutions tailored to your obligations.
- Forbearance (partial payments): if your home loan is older than nine months and you meet the affordability criteria, you can apply to pay a reduced amount for up to six months while Absa explores a long-term solution, and Absa helps you set up a debit order.
- Term extension: Absa can extend your home loan term up to 360 months to reduce your monthly repayment; any arrears are added to your outstanding balance.
- HelpUSell: if you can no longer afford the property, Absa’s agents value, list and market it. Absa advertises up to 50% off your home loan shortfall and help with moving and legal fees (Ts and Cs apply).
Absa car payment relief
Absa’s vehicle finance “debt-free journey” page explains that if Absa cannot collect your instalment, interventions are put in place to stop non-payment building up, and it lists the options: short-term arrangements, a loan restructure, letting Absa “HelpUSell” your vehicle, or voluntary surrender. With voluntary surrender, you sign a voluntary termination document authorising Absa to sell the car, but the car is security for the loan and you stay liable for any shortfall after the sale. To avoid repossession, the FASTBuy HelpUSell process lets you market and sell your car to one of Absa’s approved dealers, if you meet the criteria. For new vehicle finance, the same page lists 0860 669 669, and Islamic Vehicle Finance 0860 000 786.
Free tools in the Absa Banking App
In the Absa Banking App, go to Offers, then the Tools tab, to open Absa Savings Coach. Absa Credit Coach lets you check your TransUnion score for free, get tips for your situation, find and pay overdue accounts, and ask credit questions. Customers under debt review can use the Absa Solutions Account, a basic account with a flat monthly fee for basic services.
What you need before contacting
Before you call, have your home loan account number, ID number, and a clear picture of your income and monthly expenses ready, because Absa bases payment plans on your affordability.
Criteria to qualify for Absa payment relief
Absa publishes these conditions on its pages. Forbearance and the reduced-repayment plan are for home loans older than nine months, and forbearance also requires you to meet Absa’s affordability criteria. FASTBuy HelpUSell is available if you meet its qualifying criteria. Absa’s debt management page suggests checking three warning signs: debit orders being returned or missed payments, using credit cards or loans to pay debt instalments, or having stopped paying debt completely. If any apply, Absa says it can help you manage your debt.
For HelpUSell you must sign a mandate so Absa can appoint agents, and keep the property maintained while it is on the market. You remain liable for the sale and transfer costs, including outstanding rates, taxes and levies, agent’s commission, bond cancellation and any legal costs.
Step-by-step contact process
How can I call Absa payment relief?
- Contact Absa as soon as possible: Absa says the sooner you act, the better. For a home loan, call 0861 222 272 locally or 011 221 0200 internationally, during the hours above, or email bondrs@absa.africa. The “Trouble with repayments” page also has a Call me back option.
- Ask which option fits your affordability: an arrears arrangement, forbearance, a term extension or HelpUSell. If you received or accepted a HelpUSell offer, email it to privatesales@absa.co.za with proof of the buyer’s finance.
- For vehicle finance, call Absa to discuss solutions, or sell your car through FASTBuy HelpUSell on 0860 789 555 or FASTBuyHUS@absa.africa.
Escalation route
Absa’s debt pages say to negotiate with your credit provider first. If Absa cannot agree lower instalments with you, contact a registered debt counsellor before legal action is taken; the National Credit Regulator on 0860 627 627 can help you find one.
Sources
- Absa Home Loans “Trouble with repayments” page, absa.co.za/personal/loans/for-a-home/trouble-with-repayments, read 16 September 2026
- Absa Vehicle Finance “A debt-free journey starts now” page, and Absa “Manage my debt” and credit card debt management pages, absa.co.za, read 16 September 2026