Retail · Contact details
Apple Contact Details
Apple does not run its own Apple Store at Canal Walk, or anywhere else in South Africa. Apple’s South African contact page sends buyers to independent Apple Premium Resellers. At Canal Walk that is iStore Canal Walk, Shop 428, Canal Walk Shopping Centre, Century Place Boulevard, Cape Town, 7446, open daily 09:00 to 21:00, phone 087 057 5500. For Apple itself, Apple’s authorised distributor in South Africa is Core Group (011 535 9000, core.co.za), and Apple Support is online through Apple’s “Get started” support flow. Every detail below was read from apple.com/za/contact and istore.co.za (Store Locator and Contact Us) on 19 September 2026.
Apple contact details for South Africa
| What you need | Contact |
|---|---|
| Product service and support | Apple Support “Get started” on apple.com/za/contact (phone, chat or online help) |
| Authorised distributor: Core Group | 011 535 9000, www.core.co.za |
| Buying Apple products | Apple Premium Resellers and Authorised Resellers (Reseller Locator on apple.com/za) |
| Media enquiries | southafricapr@euro.apple.com |
| Lost or stolen device | Find My app or iCloud.com/find |
| Corporate entity | Apple Distribution International Ltd, Hollyhill Industrial Estate, Hollyhill, Cork, Ireland |
Apple describes Premium Resellers as independent resellers that carry the complete range of Macs and other products, accessories and value-added services. For education, it lists Apple Authorised Education Specialists. For repairs, Apple’s contact page offers Apple-certified repairs and suggests contacting your network provider for carrier-related issues.
Apple Store Canal Walk: iStore Canal Walk
| Store | iStore Canal Walk (Apple Premium Reseller) |
|---|---|
| Address | Shop 428, Canal Walk Shopping Centre, Century Place Blvd, Cape Town, 7446 |
| Phone | 087 057 5500 |
| Store email | canalwalk.manager@istore.co.za |
| Trading hours | Monday to Sunday 09:00 to 21:00; public holidays 09:00 to 21:00 |
| Repair hours | Monday to Saturday 09:00 to 17:00 |
iStore lists these services at Canal Walk: in-store cellular experts, Apple Certified repairs, free tech support, free training, click and collect, and appointment booking. The phone number is iStore’s central line, which its store locator lists for every store. iStore’s other Cape Town stores include Cape Gate, Tygervalley and a V&A Waterfront kiosk.
iStore customer care
For sales, technical support and customer care, iStore gives live chat, WhatsApp on 083 281 4547 and phone on 087 057 5500, available Monday to Saturday 09:00 to 17:00 and public holidays 09:00 to 15:00, closed on Sundays. iStore also offers device collection for repairs from your home, delivery nationwide, and payment options including instalments and Discovery Miles.
Repairs and returns at iStore
iStore’s Technical Support page offers Apple-certified repairs, trade-in estimates, and battery and screen replacements. You can schedule an appointment, book a collection, or get a repair estimate by choosing your device, model and repair type. It says same-day battery and display repairs are available at certain iStores nationally. At Canal Walk, repairs are handled Monday to Saturday, 09:00 to 17:00.
Under iStore’s Returns Policy, an unwanted product can be returned within 30 days of delivery or collection. It must be unopened, undamaged and unused, in its original packaging with labels, seals and all accessories. Return it with the invoice or log the return on the website. After 30 days, only defective products can be returned. Once the return is inspected and validated, iStore credits your account within 10 to 15 working days of receiving it at its warehouse or service centre. You can also exchange the product for another of the same value. When returning by courier, pack the product securely and mark the return reference number on the parcel.
Which contact to use
- A faulty iPhone, iPad, Mac or Watch: start with Apple Support on apple.com/za/contact, or book an Apple Certified repair at an iStore such as Canal Walk.
- A purchase from iStore: contact iStore on 087 057 5500 or WhatsApp 083 281 4547, or visit the store.
- Trade or distribution questions: Core Group on 011 535 9000.
- A lost or stolen device: use Find My or iCloud.com/find to locate it, or lock it to protect your information.
Apple’s contact page also links Apple Account support, the Apple Support Communities, job opportunities, media and analyst information, email subscription settings and feedback forms for products, the website and developers. Apple says it reads all feedback but cannot always respond.
Frequently asked questions
What is the Apple contact number?
The numbers listed on this page for Apple are 011 535 9000 (Authorised distributor: Core Group) and 087 057 5500 (Phone).
What is the Apple email address?
The email address listed on this page is southafricapr@euro.apple.com (Media enquiries).
What are the Apple operating hours?
The hours listed on this page are: Monday to Sunday 09:00 to 21:00; public holidays 09:00 to 21:00.
Where is Apple located?
The Address listed on this page is Shop 428, Canal Walk Shopping Centre, Century Place Blvd, Cape Town, 7446.
How do I know these Apple details are correct?
We only list details read from the official website or channels of Apple, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Apple South Africa Contact page, apple.com/za/contact; iStore Store Locator, Contact Us, Technical Support and Returns Policy pages, istore.co.za; read 19 September 2026