Fourways Mall is in Sandton, in the north of Johannesburg, Gauteng.
Raise a problem at the table, with the manager. A complaint made at the time can be fixed; one made a week later usually cannot be investigated at all.
Prices must be displayed and a service charge must be disclosed rather than added silently to the bill. A charge that appears without notice is one you may query at the till.
This page covers how to contact Spur Group in South Africa. The details below were taken from the official Spur Group contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Spur Group and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Spur Group contact numbers
These routes were verified against the official Spur Group contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Customer care | 0860 007 787 |
| Group email | [email protected] |
| Consumer Goods and Services Ombud | 0860 000 272 |
| CGSO WhatsApp | 081 335 3005 |
| CGSO email | [email protected] |
The group head office is at LincolnWood Office Park, Number 6 Woodlands Drive, Block 6, Woodmead, 2052.
Spur Group restaurants are franchised, and the group does not publish individual restaurant numbers centrally. Panarotti’s, RocoMamas, John Dory’s, The Hussar Grill and Casa Bella are all group brands. A booking or an order belongs to the restaurant; a complaint the restaurant has not resolved belongs to customer care, which can act on a franchisee.
Self-service options before you call
- Check the official site at spur.co.za, which carries the current contact details and any online enquiry form.
- WhatsApp on 081 335 3005, which works over wifi and leaves you a written record.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Lay-by, accounts and store credit
- A lay-by cancellation costs you at most one percent. If you cancel, the retailer may keep no more than one percent of the purchase price as a charge and must refund the rest.
- If the goods are unavailable when you finish paying, you are entitled to a full refund with interest, or to a comparable substitute if you prefer.
- A store account is a credit agreement under the National Credit Act. Ask for the total cost of credit in rands rather than comparing monthly instalments.
- Check what insurance has been added. Credit life cover is commonly bundled into a store account, and where cover is required you may generally substitute your own policy.
- An account does not close itself. Settling the balance and closing the account are two different instructions, and dormant accounts attract fees.
Unresolved credit complaints go to the National Financial Ombud on 0860 800 900, and conduct complaints about a credit provider go to the National Credit Regulator on 0860 627 627.
Complaints and escalation
If a first call does not resolve the matter, escalate through the restaurant’s manager at the time, then the franchisor’s customer care. Suspected food poisoning goes to the municipal environmental health department, which inspects food premises and can act on a pattern that a single complaint cannot. Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most food service complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Spur Group contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Spur Group.
- Reach Spur Group through the official site at spur.co.za rather than through a number in a search advert or a social media reply.
- Spur Group will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Spur Group contact number?
The routes are listed in the table above, with what each one is for. The main route is 0860 007 787. Confirm it on spur.co.za before relying on it, since numbers are changed from time to time.
How do I know a Spur Group number is genuine?
Check it against the official site at spur.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Spur Group, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Spur Group source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.