Tygerberg Hospice serves the northern suburbs of Cape Town, providing palliative care.
Hospice care is palliative, not curative, and it is provided in the home as often as in a facility. Referral usually comes through a treating doctor, but families may make contact directly.
Most hospices are non-profit organisations dependent on donations, and services are frequently provided regardless of ability to pay. Ask rather than assuming you cannot afford it.
This page covers how to contact the Cancer Association of South Africa in South Africa. The details below were taken from the official Cancer Association of South Africa contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not the Cancer Association of South Africa and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The Cancer Association of South Africa contact numbers
These routes were verified against the official Cancer Association of South Africa contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| CANSA Help Desk, toll free | 0800 22 66 22 |
| Help Desk WhatsApp, English and Afrikaans | 072 197 9305 |
| Help Desk WhatsApp, isiXhosa and isiZulu | 071 867 3530 |
| Help Desk email | [email protected] |
| Head office, Bedfordview | 011 616 7662 |
| National financial hub, Pretoria | 012 329 3036 |
| Children's Cancer Helpline | 0800 333 555 |
The help desk gives information and support, not diagnosis. A lump, unexplained bleeding or a mole that has changed is a matter for a doctor now rather than a helpline. Screening is what changes outcomes, and CANSA runs screening programmes and can say where to go.
Self-service options before you call
- Check the official site at cansa.org.za, which carries the current contact details and any online enquiry form.
- WhatsApp on 072 197 9305, which works over wifi and leaves you a written record.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Giving to an organisation safely
- A registered non-profit has an NPO number issued by the Department of Social Development, and it should be able to give it to you on request.
- A section 18A receipt for a tax deduction requires separate SARS approval, and the receipt must carry the approval number. Not every registered non-profit has it.
- Ask what proportion of a donation reaches the work. Registered organisations keep financial records and submit annual reports, and a reasonable answer is available.
- Pay into a business account in the registered name, never a personal one, and never in response to an unsolicited call or message.
- Organisations working with children must screen their staff against the National Child Protection Register. A reputable organisation says so when asked.
Where an organisation cannot produce an NPO number or a registered bank account in its own name, that is the answer. Registered non-profits are listed with the Department of Social Development.
Complaints and escalation
If a first call does not resolve the matter, escalate through the organisation’s own office, in writing. Where someone is in immediate danger that is an emergency, and the South African Police Service on 10111 is the first call.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most non-profit complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Cancer Association of South Africa contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the Cancer Association of South Africa.
- Reach Cancer Association of South Africa through the official site at cansa.org.za rather than through a number in a search advert or a social media reply.
- The Cancer Association of South Africa will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Cancer Association of South Africa contact number?
The routes are listed in the table above, with what each one is for. The main route is 0800 22 66 22. Confirm it on cansa.org.za before relying on it, since numbers are changed from time to time.
How do I know a Cancer Association of South Africa number is genuine?
Check it against the official site at cansa.org.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not the Cancer Association of South Africa, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Cancer Association of South Africa source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.