Absa HOC Insurance Contact Details

HOC stands for homeowners comprehensive insurance, the cover on the building itself. Absa answers it on the same number as household contents but routes it to a different mailbox, so the address you write to matters more than the number you dial.

Official provider route

• Building and homeowners comprehensive insurance: 0860 100 876
• Homeowners cover email: adminhoc@absa.co.za
• Household contents insurance: 0860 100 876
• Home Loan Protector insurance: 0860 227 253

Product or service support

Homeowners comprehensive cover insures the structure of the property. It is a different product from household contents insurance, which covers what is inside, and from Home Loan Protector, which is life cover that settles the bond if you die. All three are commonly confused because they are sold alongside a home loan.

Eligibility, account or policy requirements

Absa uses adminhoc@absa.co.za for homeowners cover and absa@absa.co.za for household contents, even though both are answered on 0860 100 876. Home Loan Protector is handled by the life side on 0860 227 253 with lifesales@absa.co.za. Car insurance is separate again on 0860 111 630, and portable possessions cover on 0861 722 272.

Escalation route

Building cover is normally a condition of an Absa home loan, so a lapse can put you in breach of the loan agreement as well as leaving the property uninsured. A complaint that Absa does not resolve goes to the Complaint Resolution Suite on 0800 41 41 41, then to the National Financial Ombud on 0860 800 900 for the insurance itself, with the Financial Sector Conduct Authority regulating the insurer conduct. Home loan account queries go to 0860 111 007 or home@absa.co.za rather than to the insurance desk.

Sources

• absa.co.za/talk-to-us/, the Absa contact directory, read 3 September 2026.