Avis South Africa splits contact by stage of the rental. Reservations are taken by telephone, but anything after the car goes back is handled by email rather than by a call centre.
Official contact channels
- Reservations, local: 0861 021 111
- Reservations, from outside South Africa: +27 11 387 8431
- Customer services, after the rental: [email protected]
What this organisation provides
Avis rents vehicles across South Africa and neighbouring markets including Namibia, Botswana and Mozambique, with desks at the major airports including OR Tambo, Cape Town, King Shaka, Gqeberha, Lanseria, Kruger Mpumalanga and East London. It also runs a separate used vehicle business, Avis Car Sales, which has its own contact details and does not handle rental queries.
Address and operating information
Bookings can be found and managed online using the booking number and surname, and rental invoices are requested through the same page rather than by telephone. Avis publishes a rental guide and an explanation of the authorisation hold placed on a card at pickup, which is the single most common source of post-rental billing questions.
Support and escalation routes
The post-rental mailbox is the route for a disputed charge, a damage claim or a refund, and quoting the booking number is what identifies the rental. If a dispute cannot be resolved with Avis, a consumer complaint about a rental agreement can go to the National Consumer Commission.
Sources
- avis.co.za/contact-avis, read 3 September 2026.